By offering our technologies in an integrated solution, government and utilities can better serve their customers in the channel of their preference, whether it be voice, web or mobile, with much greater efficiencies and lower total cost of ownership.
Orlando, FL (PRWEB) June 06, 2013
Selectron Technologies, Inc., the leader in interactive voice, web and mobile solutions to the government marketplace and utilities, and Voxeo, the leading provider of Unlocked CommunicationsTM, announced today that Voxeo’s CXP application lifecycle management suite and Prophecy IVR platform will be integrated into Selectron Technologies’ communication platform to provide government agencies and utility providers with enhanced multi-channel self-service solutions.
Selectron and Voxeo have come together to provide government and utility companies with unmatched efficiency, scalability and performance of mission critical self-service applications, including voice, web, social and mobile interactions for processing information, notifications, payments and more. By partnering with Voxeo, Selectron is able to broaden its offering and extend into new markets as well as across enterprise agencies. In addition to offering full multi-channel self-service capabilities, Voxeo’s technology will improve Selectron’s web-based administration, offer advanced speech and enhanced call control support, and enable more than 10 times the performance of typical interactive voice response (IVR) platforms.
“The agencies and partners we work with expect us to continually explore and deliver the best and latest technology to the marketplace,” said Todd Johnston, president and CEO of Selectron Technologies. “We have selected Voxeo as a partner to provide industry-leading technology as part of our solution portfolio. This partnership strengthens Selectron’s focus on delivering a multi-channel platform that incorporates best-of-breed technology to improve our customers’ efficiency and service levels.”
“Selectron Technologies understands how to leverage Voxeo’s platforms to provide maximum value to this market, and we are excited to have them as one of our preferred government partners,” said Clayton Reed, executive vice president of sales and operations for Voxeo. “By offering our technologies in an integrated solution, government and utilities can better serve their customers in the channel of their preference, whether it be voice, web or mobile, with much greater efficiencies and lower total cost of ownership.”
About Selectron Technologies
With more than 50 years in business and over 20 years serving the government marketplace, Selectron Technologies, Inc. is the most trusted name in the industry. We empower over 400 government agencies and utilities with cutting edge technology to reduce costs, better manage staff workloads, and improve services to their citizens. Selectron Technologies partners with government clients to provide interactive voice response, web, notification, payment, and mobile solutions. Every solution is customized to each agency’s business rules and is fully integrated into their existing IT infrastructure. To learn more about Selectron Technologies' agency-optimizing solutions, visit http://www.SelectronTechnologies.com or email info(at)STIgov(dot)com.
Voxeo unlocks communications. We loathe the locks that make voice, SMS, Twitter, web chat, mobile web, unified communications and self-service applications difficult to create, manage, analyze, optimize and afford. Every day we work to unlock the neglected value of these communications solutions with open standards, disruptive innovation and a passion for problem solving--fueled by a company-wide obsession with customer success. We do so for more than 250,000 developers, 45,000 companies and half of the Fortune 100 from our headquarters in Orlando, Cologne, and London. Visit us or join our conversations on the web at http://www.voxeo.com, blogs.voxeo.com or twitter.com/voxeo. To learn more about our government solutions, please visit our government solution page on our website.