Total Technologies Receives ShoreTel Customer Satisfaction Award

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Total Technologies rated “World Class” in customer satisfaction for the13th time by an industry leading independent third-party source.

Total Technologies exemplifies the best in delivering our innovative products and leading business solutions to our ShoreTel customers

Total Technologies, LLC today announced it has earned ShoreTel’s Partner Customer Excellence Award. ShoreTel® (NASDAQ: SHOR), the leading provider of brilliantly simple unified communications platforms including business phone systems, applications and mobile UC solutions, announced award recipients for the first half of the Partner Year (October 2012 through March 2013), and Total Technologies was honored as a customer satisfaction achiever in its Champion Channel partner program.

“Everyone at Total Technologies is proud of our commitment to excellence in customer satisfaction as a ShoreTel Champion Partner; further reinforcing our core value of Total Excellence. This is the 13th Customer Satisfaction award we have received and we are extremely proud of this tremendous accomplishment,” Amy Murphy, President, Total Technologies, LLC

ShoreTel’s highly qualified partners include value added resellers (VARs) and system integrators that help customers navigate a world of voice over IP (VoIP) options, including LAN, WAN, call center, voice and data application integration, technology deployment, as well as training and support. The Partner Customer Excellence Award is presented to ShoreTel’s channel partners that have achieved world-class customer satisfaction scores of 55+ as measured by an independent third party.

“We’re pleased to acknowledge Total Technologies and this achievement in customer satisfaction,” said Charles Krogman, vice president worldwide channel management. “Total Technologies exemplifies the best in delivering our innovative products and leading business solutions to our ShoreTel customers”.

Total Technologies provides robust IP communications solutions. Specializing in deployments of VoIP Phone Systems, Mobility, Cloud Services, Wireless Networking, Web Solutions, Unified Communications, HD Video Conferencing and IP Surveillance. We serve customers across a broad range of industries, including healthcare, manufacturing, energy, education, government and more. For more information, visit

About ShoreTel, Inc.

ShoreTel, Inc. (NASDAQ: SHOR) is a provider of business communication solutions whose brilliantly simple unified communications platforms, applications and mobile UC solutions promise a new rhythm of workforce engagement and collaboration. With costly complexity eliminated by design from its award-winning, all-in-one IP phone system, UC and contact center solution and its industry-leading hosted phone system, workers enjoy a freedom and self-reliance that other providers can’t match. Users have full control to engage and collaborate, no matter the time, place or device, for the lowest cost and demand on IT resources in the industry. ShoreTel is headquartered in Sunnyvale, California and has regional offices and partners worldwide. For more information, visit or

ShoreTel and the ShoreTel logo are trademarks or registered trademarks of ShoreTel, Inc. in the United States and/or other countries.

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