“As a provider of collaborative support software, we at TeamSupport strive to model the same world-class service and support that we help our customers deliver."
Robert C. Johnson, TeamSupport CEO
Dallas, Texas (PRWEB) June 11, 2013
TeamSupport.com, the award-winning provider of collaborative customer support software, has been named one of the Top 10 Web support sites of 2013 by the Association of Support Professionals (ASP), an international membership organization for customer support managers and professionals.
TeamSupport, one of the industry’s best cloud-based collaborative help desk software suites, was honored in the Small Company category for its excellence in providing Web-based support to its customers.
“It’s a particularly gratifying honor because of the extensive criteria used by ASP to judge the sites,” says TeamSupport CEO Robert C. Johnson. “As a provider of collaborative support software, we at TeamSupport strive to model the same world-class service and support that we help our customers deliver. While the design and usability of our Web support is paramount, we are honored to be further recognized for the quality of our interactivity and engagement with customers.”
ASP’s annual competition, now in its 16th year, showcases excellence in online service and support. Winners are selected by a panel of judges with expertise in Web support design and implementation, using a scoring system ranking 25 performance criteria including:
- Overall usability, design, and navigation;
- Knowledgebase and search implementation;
- Interactive features; and
- Community engagement.
“Web support continues to evolve rapidly,” says ASP founder Jeffrey Tarter. “We constantly update our scoring criteria to reflect industry trends, large and small, and this year we put a much larger emphasis on how a site supports external communities. There seems to be a genuine consensus that online forums and discussion groups are now a necessary feature for just about any state-of-the-art support site, and our current scoring reflects this consensus.”
The 10 winning sites will be profiled in a book, The 10 Best Web Support Sites of 2013, to be published by ASP in July.
TeamSupport.com, based in Dallas, Texas, is a Web-based help desk and service desk application built specifically for customer-facing support. Built by a team of veteran software company executives, TeamSupport has won many awards and is a trusted software provider to prominent business clients around the globe. Learn more about why TeamSupport is the trusted software provider for customer support teams across the globe at http://www.TeamSupport.com.
About the Association of Support Professionals
The Association of Support Professionals is an international membership organization for customer support managers and professionals. It publishes research reports on a wide range of support topics, including fee-based support, services marketing, financial ratios, and support compensation. The ASP also hosts open-access discussion forums and a job board on LinkedIn. For more information, visit http://www.asponline.com.