The Virtual Attendant can deliver an experience of a face-to-face conversation for our guests while allowing our team to efficiently cover a low-traffic area of our facility.
Hermosa Beach (PRWEB) June 12, 2013
Nexistant, Inc. announced today that the Virtual Attendant is currently in pilot by the Cambridge Innovation Center for remote lobby reception services in its newest office location. The Virtual Attendant is a high definition videoconferencing solution for remote reception and concierge services, featuring skills-based video routing, remote device control and document sharing, and cloud-based reporting and management.
The Virtual Attendant has been deployed in a new office and managed by the concierge team at the Cambridge Innovation Center headquarters. A remote kiosk featuring a touch screen with instructions, life-size HD video display, and video surveillance camera is stationed in the entryway of the new office to provide reception services for guests. The concierge team will be able to monitor lobby activity, proactively contact guests, answer calls from guests, share documents, note activity, and track performance. The software providing sensory inputs, video routing, and reporting is delivered via cloud service.
“Our team seeks to provide high quality service without hiring a dedicated team for this particular function at the new location”, said Dave Lambertz, Community Leader, Cambridge Innovation Center. “The Virtual Attendant can deliver an experience of a face-to-face conversation for our guests while allowing our team to efficiently cover a low-traffic area of our facility.”
Nexistant is extending the human touch by delivering live, on-demand human presence. Nexistant’s Virtual Attendant is a high-definition video conferencing solution that automates staffed services by pooling labor from a central location. The solution provides all of the capabilities of a staffed service at a fraction of the cost while adding new features such as extended hours, language support, and digital signage. Nexistant is a privately held company headquartered in Los Angeles. More information is available at nexistant.com.
About Cambridge Innovation Center (CIC)
CIC is the largest flexible office facility for growing technology and life sciences companies in the Greater Boston area. CIC offers start-up and emerging companies, award-winning facilities and state-of-the-art business and technical services in a package which is designed to meet the needs of small and growing businesses. CIC is cost efficient and scales with the company's growth. Currently, over 450 companies are located at CIC. More information is available at cic.us.