Virtual Hold Technology® (VHT) Gets Personal, Exhibits at G-Force in Vienna

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Virtual Hold Technology® (VHT), a world leader in multichannel callback solutions, is demonstrating its Conversation Bridge solution today at Genesys G-Force in Vienna, Austria. The theme at G-Force this year is Make It Personal, which is exactly what VHT’s Conversation Bridge allows customers to do when they run into self-service dead ends and quickly need to talk to a real person in the contact center.

Virtual Hold for Genesys for a better customer experience

Genesys G-Force Vienna

VHT’s Conversation Bridge ensures that when customers get stuck online, in a mobile app or while using a self-service kiosk, they don’t have to start all over by dialing a 1-800 toll free number. Instead, customers are empowered to request a callback from a specialist with the tap of the screen, click of a mouse or press of a button on a gaming console or cable box remote control.

The Conversation Bridge passes the customer data and context of the request to the customer service representative to ensure that the customer does not have to repeat their issue or account information once connected to a live person. Now that’s making it personal.

“VHT’s Conversation Bridge complements the Genesys suite of products perfectly,” said Wes Hayden, VHT’s CEO. “The solutions work together to offer organizations a way to improve the customer experience and boost Net Promoter Scores, while at the same time increase operational efficiency by removing waste from the business process.”

VHT’s participation in the event is part of its commitment to Genesys and Genesys resellers in the EMEA region. Every year, Genesys brings hundreds of customer service experts, visionaries and thought leaders together to share the latest in best practices and innovation at G-Force – the industry’s premier contact center and customer service event. Whether you’re a customer service executive, contact center manager or IT professional, G-Force has something for you. G-Force gets you up close and personal with the latest in strategic thinking and technology solutions for managing customer service and the overall customer experience.

About Virtual Hold Technology (VHT)

VHT is uniquely positioned to solve the ubiquitous customer service problem of reaching a human who can help by bridging the gap between automated self-service applications and qualified support for a variety of channels, including web, social, mobile, consoles, kiosks and voice menu systems. VHT's simple Conversation Bridge is a multichannel callback solution that enables context data to be passed from any channel to existing routing and screen-pop systems to save companies money, optimize customer interactions and transform the customer experience. To learn how VHT can surprise and delight your customers, visit http://www.virtualhold.com.

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Paula DePasquale
Prima Public Relations
440-376-5011
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