BridgeFront's New Medical Collections E-Learning Empowers Staff to Shrink A/R

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Are you struggling to keep your A/R healthy? BridgeFront’s new Medical Collection Skills e-learning empowers staff with the skills needed to rapidly collect on unpaid patient balances.

Successful medical collections requires a staff with the right skills to handle difficult situations and negotiations with patients. And, in today’s economy with the high number of uninsured and underinsured patients, training is more critical than ever before.

BridgeFront’s new e-learning on Medical Collection Skills includes eight of the most critical topics for today’s workforce. Employees can take the three-hour program all at once, or over a 12-month period. For those employees needing CEU credits, they can earn 3.75 CEU’s from this program through NAHAM, HFMA and AAHAM.

The topics are ideal for any staff working to collect on patient balances. Suggested roles for this e-learning includes: patient access, physician office staff, HIM, financial counselors, and customer service.

The e-learning includes the following topics:

  • Effective communication styles
  • Triaging method
  • Communication barriers
  • Stages of the collection process
  • Handling patient objections
  • Quality assurance methods
  • Assumptions, presumptions and misconceptions

"We feel this is the most beneficial educational product on the market and highly recommend it,” praised client INTEGRIS Grove General Hospital. “There is very minimal set-up with little on-going maintenance. Long story short - you ROCK!"

All courses are individualized and self-paced; best of all, our standard courses can be easily modified to include specific policies or other company training material.

BridgeFront’s Learning Management System, BridgeOne, allows employees to complete courses via any internet-connected computer or smart phone. Managers, with a click of a button can assign courses, set due dates, send reminder emails, and track progress and performance of every employee enrolled.

To learn more about BridgeFront's Medical Collection Skills E-Learning Program, go to

You can also contact BridgeFront directly at 1.866.447.2211 or email info[at]bridgefront[dot]com.

About BridgeFront:

Effective, customizable and budget-friendly; BridgeFront helps healthcare, government and businesses provide the highest quality of staff education. You have the flexibility to take any online course as-is or modify it, and even build your own courses. For over ten years, BridgeFront has provided engaging online education on compliance, revenue cycle, patient communications, clinical, leadership and now ICD-10.

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Chelsey Slack

Brent Moszer
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