The charity has already seen significant benefits to outsourcing their IT operation, equipment and personnel to MBA IT, freeing up space in the London Headquarters and reducing the time spent managing IT resource.
London, Greater London (PRWEB UK) 13 June 2013
The client is the UK’s leading charity for girls and young women in the UK, with over half a million members nationwide. Employing over 200 paid staff and around 100,000 volunteers and supporters, the charity must follow strict policies around membership and recruitment, equality and diversity, safety and safeguarding, learning and development, data protection, marketing and communications, finance and also property.
MBA IT has a strong presence in the not for profit sector and following an introduction were asked to conduct a feasibility study into the IT practices, infrastructure, work flow and team, with observations and recommendations for the future. This 10 day study resulted in a number of recommendations which would ensure that the charity could meet the challenges of running a multi-faceted, nationwide operation, whilst allowing for innovation, on a tight and efficient budget.
The charity needed its IT infrastructure and team to meet a number of huge challenges whilst keeping costs manageable. The geographically diverse groups would all need reliable central IT systems to utilise. The income generating systems needed to be available and reliable. Membership data must be safe, secure and accessible.
Following the initial feasibility study, MBA IT provided the charity with a Virtual IT Director for an agreed period. The Virtual IT Director set the strategic objectives for the IT department, closely mapping these onto the needs of the business.
MBA IT then provided regular, engineers on-site to support the initiatives that the Virtual IT Director was implementing.
It became apparent that there were significant cost savings and benefits that could be achieved if the whole IT operation were outsourced and managed on behalf of the charity. Following a tender process, MBA IT was delighted be awarded the contract to host and manage the charity’s IT infrastructure at its data centres. MBA IT provides an on-going Virtual IT Director who heads up the IT Department and manages a team of staff from both the charity and MBA IT.
1st and 2nd line support services, provided by MBA IT’s service desk deal with all incoming support queries from around the UK. The enterprise class ticketing, call logging and reporting systems ensure that support calls are dealt with efficiently and effectively, with remote users having the facility to receive assistance with a single click.
The charity has already seen significant benefits to outsourcing their IT operation, equipment and personnel to MBA IT, freeing up space in the London Headquarters and reducing the time spent managing IT resource. IT can now meet the demands of the business, with enterprise-class systems which handle unpredictable workloads as and when needed. Service Level Agreements allow the charity to benchmark, maintain quality services and report on IT’s performance.
About MBA IT
MBA IT works with businesses of all sizes across all sectors, providing outsourced IT services from its data centre in Central London. The 24x7 IT Support Desk provides a range of services from telephone to on-site support, as required by the customer.