Ipreo Continues to Elevate the Customer Experience with the Support of Satrix Solutions

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Case study prepared by Satrix Solutions reveals how Ipreo grew its Net Promoter Score® to world-class levels with an unwavering commitment to service excellence.

Customer Satisfaction & Feedback Programs

Customer Feedback Programs

It’s easy to understand why Ipreo has become synonymous for best-in-class customer experiences within its industry

Satrix Solutions, provider of customer feedback programs and consulting services, today announced that its client, Ipreo, a global provider of market intelligence, data, and technology solutions to Corporate and Investment Banking clients, has achieved best-in-class customer satisfaction rating as a result of a relentless focus on the customer experience. Satrix Solutions’ case study details how an intense enthusiasm among Ipreo’s executive team to maintain strong client relationships, coupled with Satrix Solutions’ best practice approach to listening and acting on client feedback, led to Ipreo’s world-class Net Promoter Score®.

“Ipreo has seen considerable improvements in client retention, satisfaction, and profitability since we first began our partnership with Satrix Solutions in 2009,” said Kevin Marcus, President and COO at Ipreo. “I am confident that our organizational commitment to service excellence is driving our growth. The insights and strategic recommendations provided by Satrix Solutions enables us to continuously offer new value and deliver positive experiences to our clients.”

“It’s easy to understand why Ipreo has become synonymous for best-in-class customer experiences within its industry,” said Evan Klein, Founder & President of Satrix Solutions. “Ipreo has successfully leveraged a series of voice-of-the-customer programs, including Net Promoter Score and Client Advisory Boards, to gain a deeper understanding of client perceptions and opinions. With this profound commitment to service excellence, Ipreo’s client performance metrics have soared to impressive levels.”

This past January Chris Taylor, Managing Director and EVP at Ipreo, shared how the firm leverages customer relationships to fuel growth at the 7th Annual Net Promoter Conference in Miami. “For Ipreo, quantifying the client experience is instrumental to our growth. Using a third party to capture and analyze client feedback has greatly improved our ability to better serve our clients,” said Taylor. “Plus, prospective clients are taking notice of our commitment to service excellence as evidenced by a 70% improvement in sales close rates.”

To learn more about how Ipreo effectively utilizes Net Promoter Score, Client Satisfaction Surveys, and Sales Win/Loss Analysis programs, visit the Satrix Solutions resource center: http://www.satrixsolutions.com/resource-center/

About Ipreo

Ipreo is a global leader in providing market intelligence, data, and technology solutions to all participants in the global capital markets, including sell-side banks, publicly traded companies, and buy-side institutions. From new issuance through ongoing investor management, our unique solutions drive connectivity and efficiency throughout all stages of the capital-raising process. Ipreo is a KKR portfolio company with more than 650 employees supporting clients in every major financial center around the world. For more information, please go to http://www.ipreo.com.

About Satrix Solutions

Satrix Solutions was founded with a primary goal —help businesses maximize potential and opportunity. Organizations rely on the company’s formal customer feedback programs to gather valuable insights from existing, former and potential customers. The expert analyses and recommendations delivered by Satrix Solutions serve as a blueprint for driving operational improvements to enhance the customer experience. By leveraging a proven approach to capturing and responding to the needs of the market, their clients are able to improve customer retention, maximize share-of-wallet and increase sales close rates. Satrix Solutions is a certified Net Promoter® Loyalty Partner and serves business-to-business organizations in a variety of industries, each focused on realizing the financial benefits of creating a differentiated service experience. For more information, visit http://www.SatrixSolutions.com or call 480.773.6120.

®Net Promoter, Net Promoter Score and NPS are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld

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Heather Timney
Satrix Solutions
(480) 773-6120
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