We Fix Now Welcomes Workmanship Warranty for the Protection of Customers

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We Fix Now has welcomed the news that by June 2014, a warranty is required to be offered to customers by installers.

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The warranty is part of an insurance scheme provided by OFTEC Insurance Services that intends to offer reassurance to customers when installation work is carried out in their homes.

The Department for Communities and Local Government (DCLG) is imposing the warranty scheme on all competent person schemes, reports HVP on June 12. Oil Firing Technical Association (OFTEC) has been given until June 2014 to apply the scheme and guarantee that all registered installers who self-certify building and installation work will show the warranty to customers. This new regulation applies to all those in England and Wales and, whilst it is not compulsory in the Channel Isles and Isle of Man, they have voluntarily implemented the warranty.

The warranty is part of an insurance scheme provided by OFTEC Insurance Services that intends to offer reassurance to customers when installation work is carried out in their homes. The warranty covers costs incurred as a result of correcting any work or installation caused by breaching building regulations relating to the installation, for up to six years. As the warranty covers the installation of oil boilers, cookers, plumbing appliances, electrical work and ventilation, customers can be reassured that they are covered by the warranty.

OFTEC’s registration manager, Adrian Lightwood, believes that as the warranty gives reassurance to customers, it is an important aspect of customer service. He told HVP that:

“We hope that installers will endorse the warranty for the benefit of both themselves and their customers.”

We Fix Now, who provide emergency plumbers in Chigwell and throughout London, pride themselves on their high quality and effective service. A representative from We Fix Now welcomed the announcement of the warranty:

“The warranty means that we can further enhance the high-quality customer service we already supply. The warranty also offers the customer an extra source of peace of mind when they have installation work carried out in their home.”

We Fix Now is a London-based company providing emergency plumbers and electricians throughout the M25 and surrounding counties. Renowned for their fast and effective service, the firm also specialise in unblocking drains, fixing central heating and boilers and sorting problems with gas. With a strong focus on customer service, We Fix Now prides itself on providing fully qualified and experienced engineers day and night, every day of the year.

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Lucy Jones
We Fix Now
020 85554 2003
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