Mount Olive, New Jersey (PRWEB) June 14, 2013
As an industry veteran, Ken’s dynamic execution of multi-channel customer engagement strategies has led him to partnerships with well-known brands including Sony Electronics, Hitachi, Target, Mitsubishi, Bristol-Myers Squibb, the Dannon Company and Chevron-Texaco. In addition, he possesses near and off-shore contact center experience, successfully launching programs in the United States, Canada, the Philippines and India. He also has a strong program development background in Inbound, Outbound and Social Media contact center management within the Consumer Products, Pharmaceutical, and Telecommunications industries both domestically and internationally.
Previous industry positions include VP of Solutions Development for Dialogue Marketing, VP of Client Services for HTMT International, and VP of Client Services for Source One Communications.
Professional affiliations include the Society of Consumer Affairs Professionals (SOCAP), Call Center Network Group (CCNG) and International Customer Service Association (ICSA).
Dan Collins, President of TMP Direct said, “Ken Gary has had a long and successful career in the customer care outsourcing industry. He has achieved trusted-advisor status with the many Clients he has consulted with over the past 25 years. We are very excited to have Ken join TMP Direct as an integral part of our senior management team. Ken will be driving the solutions strategy for our company as we move forward.”
Founded in 1986, TMP Direct has developed, implemented and managed a full range of customer care outsourcing solutions. They specialize in Inbound Call Center Services, Outbound Teleservices, Sales Lead Management, Sales Channel Support, Fulfillment & Distribution Services, Customer Service, Consumer Affairs, Technical Support, Social Media Monitoring & Engagement, and Market Research.