70% of a business’ referrals come from online, and 85% of customers are influenced by online reviews.
(PRWEB UK) 13 June 2013
The reputation agency gotjuice.co.uk has recently announced it will be investing in an online service that aims to allow businesses to remove negative reviews and comments on websites such as blogs, review websites, forums and search engine results pages. The service will enable businesses to remove false reviews through reputation management programmes and online customer care.
The new service comes as a result of studies that found that over 70% of a business’ referrals come from online, and 85% of customers are influenced by online reviews. The agency has seen an increasing interest from those in the plumbing and electrician industries keen to protect their reputations online and, over the next 3 years, they aim to invest more heavily in the scheme.
The managing director of gotjuice.co.uk, Mark Hall said: “Currently there is no recourse or protection for getting these false claims removed or suppressed. We work with trade companies to identify unfair and untrue comments and enable them to fight back and wipe the slate clean.”
Plumber 24 Hours welcomed the news that a service will be put in place to protect businesses from negative and false reviews appearing online that could potentially damage their reputations and businesses. For Wimbledon emergency plumbers and other emergency plumbers throughout the area, it spells a welcome change in the industry.
A representative from Plumber 24 Hours commented on the news:
“With many customers finding our business through the internet it is more important than ever that no false reviews are available online which can damage our reputation and business as a whole. As customers are influenced by reviews, it is essential that only reliable and truthful reviews are available as false reviews can unfairly affect businesses and cost us dearly. This new service offers us a welcome protection against unfair and false claims.”
Plumber 24 Hours is the nation’s leading emergency plumber company. Run by Martin Smith, the firm offers plumbers, gas engineers, oil engineers, drainage engineers and emergency electricians and works to provide a 24 hour domestic and commercial plumbing service 365 days of the year. With customer service the principle concern, Plumber 24 Hours has been noted by magazines as the most reliable plumbing emergency company. The company also makes use of the latest technology on the internet to make sure everything runs smoothly.