Service Experts Guidelines Help Homeowners Make a Cold Call on Choosing the Right A/C Contractor

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Avoiding A/C scams and choosing the right contractor can be easy.

Choosing the wrong air conditioning contractor can land your family in hot water this summer. It is easy to fall victim to unskilled, even unethical contractors trying to take advantage of hot homeowners eager to restore their cooling as fast as possible. Hiring the wrong contractor may mean unwarranted repairs may be needed later to fix problems created by unqualified technicians.

It’s easy to get heated about making the right selection in a crowded field, but Service Experts Heating & Air Conditioning, North America’s largest heating and air conditioning service company, says making the right choice is “no sweat” if you follow these guidelines.

Make sure the AC contractor has a current license. Always check if a contractor’s business license is required in your area, and if so, confirm the AC contractor has a current license, insurance and bonding.

Ask all the questions you want. Do not be afraid to be very diligent in asking questions regarding the qualifications of the company. A reputable contractor (of any trade) will have written, easily accessible documentation online or paper copies, which prove they have been in business for many years and will guarantee the work they perform.

Be cautious with online reviews. Review web sites like Yelp and Google are generally reliable, but use caution. Unfortunately it is easy for anyone to post partially or totally false reviews. So check reviews, but obtain actual customer references from the contractor and the local Better Business Bureu to ensure the reviews you see online are a true and accurate reflection of the quality of the company.

Check the manufactureer’s website. Most manufacturers will not allow poor contractors to be displayed on their web site. While some may be, it is more likely that the air conditioning contractors listed on reputable manufacturers web sites are also quality contractors.

Ask about NATE certification. Trade certifications can be a testament to the professionalism and expertise of the contractor. NATE, North American Technician Excellence, is the nation’s largest and most prestigious technical certification organization in the heating and cooling industry. NATE-certified technicians have proven, real world working knowledge of HVAC systems.

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Karla Neely

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