Social Media is here to stay. And myhosting.com is committed to being part of the conversation...
Toronto, ON (PRWEB) June 18, 2013
In addition to its existing Customer Service and Technical Support channels, myhosting.com is now offering 24/7 support via Twitter @myhostingcare. This brings full year-round coverage for 4 modes of communication, included Email, Chat and Telephone based support options.
"Our customers want to communicate with us by whatever means is most convenient to them," said Jim Bhutta, Customer Support Manager. "Rather than restrict their choices, we felt it would benefit everyone if we joined the conversation and offered full support around the clock through our new Twitter handle."
The launch of @myhostingcare compliments the existing myhosting.com Social Media efforts, including the existing Twitter handle @myhosting. By launching a separate twitter channel specifically for Customer Service outreach, the team is able to focus specifically on communications related to specific customer inquiries, maintenance notifications and service updates.
"Social Media is here to stay," said Celal Ulgen, CMO, "And myhosting.com is committed to being part of the conversation, rather than just a bystander. This commitment extends beyond our Sales and Marketing efforts to include all levels of the Customer lifecycle."
For more information on myhosting.com services and customer support, please visit http://myhosting.com/.