gen-E Unveils New Cloud Services Automation Offering at Gartner IT Infrastructure & Operations Management Summit 2013

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IT Process Automation Innovator’s New Solution Integrates Cloud Deployments with Existing IT Service Management Tools and Reduces Cloud Operations Tasks by More Than 50 Percent

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Resolve for Cloud Service Automation integrates cloud deployments with existing IT Service Management (ITSM) tools using packaged connectors and integrated workflows, and is proven to reduce cloud operations efforts by at least 50 percent.

gen-E, a global IT process automation (ITPA) software company, today announced Resolve™ for Cloud Services Automation (CSA), a new ITPA solution that simplifies and automates the work performed across multiple teams to streamline deployment of cloud infrastructure and applications. The new offering was unveiled at Gartner’s IT Infrastructure & Operations Management Summit (#GartnerIOM) and is on display throughout the event, June 18 – 20, in gen-E’s booth, #416.

Now available, Resolve for CSA integrates cloud deployments with existing IT Service Management (ITSM) tools using packaged connectors and integrated workflows, and is proven to reduce cloud operations efforts by at least 50 percent through targeted automation and embedded best practices.

“Disparate cloud applications cause inefficiency when they aren’t connected. Yet at the same time, integrating directly with ITSM can be challenging,” says Payal Kindiger, executive vice president of marketing and managed services for gen-E. “That’s where Resolve for CSA comes in. Early enterprise users have been able to accelerate migration to the cloud and bring together all cloud applications under a single user interface using our built-in integrators. The result is streamlined operations and a faster return on investment for important cloud deployments, whether they are private, hybrid or public.”

Accelerates the Timeline for Private, Hybrid and Public Cloud Deployments

Designed to help organizations achieve their goals with cloud initiatives, Resolve for CSA enables IT to move quickly past the ground floor of server consolidation and server virtualization with automation that helps them keep pace with the speed of evolving IT capabilities. Through its embedded collaboration platform and powerful automation technology, Resolve accelerates the timeline to take cloud automation to the next level, providing a framework for easy integration and automation of IT processes that span private, hybrid and public cloud deployments.

As the only cloud automation solution designed to work across heterogeneous enterprise IT architectures and deliver seamless, integrated business services, Resolve for CSA offers the following key benefits:

·         Enables self-service and other service quality enhancements
·         Servers and other resources can be provisioned much more rapidly, speeding product development and delivery to internal and external customers
·         Significantly reduces outages and improves rapid restoration of service
·         Improves enterprise compliance with standards, policies and industry regulations by reducing the opportunity for human error
·         Reduces cloud operations efforts by at least 50 percent
·         Reduces risk by ensuring the right levels of security and resiliency across all business data and processes through vertically-integrated security and elastic scalability

Resolve for Cloud Services Automation is part of the Resolve family of ITPA software solutions, which provide a uniquely personalized, interactive approach to automation – extending across business areas such as cloud, customer care, provisioning, service desk and more. The Resolve product line addresses the most important challenges that businesses face today, providing new levels of IT and organizational agility to accelerate growth even amidst extraordinary competition. The software is used by leading global financial services and transportation firms as well as communications service providers and other companies around the world.

For more information, visit, or follow gen-E on Facebook, Twitter and LinkedIn.

About gen-E

gen-E is an IT process automation (ITPA) software company that places human ingenuity at the forefront of workplace activity. The company’s award-winning Resolve™ software breaks down traditional organizational and process constraints through an innovative approach to automation. Powered by actionable and dynamic knowledge management capabilities, Resolve allows organizations to realize cost savings of as much as 200 percent within months of deployment. For more information, please visit

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Paula Johns
Paula Johns Communications
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