Longwood Insurance Agency Announces Results From Customer Satisfaction Survey

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Teachers Insurance Specialists Make Changes To Better Serve Customers

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Insurance Policy Review

We pride ourselves on providing excellent customer service and treating our clients like a member of the family, instead of a number

Teachers Insurance Specialists recently found that insurance customers want more improved online access and continual personal contact with agents. The Insurance Journal recently published a survey by the National Association of Professional Insurance Agents that questioned consumers on what they want most from an insurance agency. "With these latest survey results we have reformulated how we communicate with customers and present their insurance policy information," says Simone Baldwin, owner/operator of Teachers Insurance Specialists.

The National Association of Professional Insurance Agents recently conducted a national survey of insurance customers to find out what consumers want most from their insurance company. They found that customers want the following things from their agent or agency:

Expert advice and counseling;

Personalized attention and interaction;

Comprehensive protection meeting individual needs;

Excellent “relationship based” customer service;

Better coverage trumps price;

69% want to be contacted when their agent or insurance company has a suggestion to add coverage when they may be underinsured;

81% want to be contacted when their agent or company has a suggestion for how they could save money on their insurance;

73% want to hear from their current insurance provider more often that just at renewal.

The survey also identified that the customer clearly desires both improved online access and continual personal contact with agents when it matters.

Teachers Insurance Specialists is committed to offering “tailored to fit” insurance policies to ensure customer satisfaction of its Central Florida insurance clients. “Our ‘tailored to fit’ expert advice and products that provide comprehensive individual protection is one of the biggest advantages of working with our agency, Teachers Insurance Specialists,” states Simone Baldwin. “We pride ourselves on providing excellent customer service and treating our clients like a member of the family, instead of a number,” adds Baldwin.

Teachers Insurance Specialists runs an exclusive website dedicated just to Car Insurance products and policies for Florida insurance consumers. The Longwood based insurance agency also provides personalized attention so that they can reach out to customers for additional coverage opportunities when they may be underinsured.

Baldwin affirms, "We regularly contact clients to let them know areas where they can save money. Such as for their auto insurance we like to educate our clients that there are many discounts available such as a clean driving record, one with no auto accidents or traffic tickets.”

Teachers Insurance Specialists offers auto insurance products for Florida educators and non-educators alike. We offer “tailored to fit” policies for all types of motor vehicle and powersports insurance. Our customized insurance solutions include coverage for: cars, trucks, motorhomes, RV’s, boats and watercraft vehicles. With a niche website that caters specifically to car insurance needs, consumers can request a free auto insurance quote for a custom policy and also learn about the Teachers Insurance Specialists insurance offerings.

In addition to car insurance, Teachers Insurance Specialists also offers home insurance, property insurance and life insurance. As long as an individual is a Florida resident they can easily become a Florida insurance customer with Teachers Insurance Specialists. Their agents welcome all inquiries about insurance whether it is related to car insurance coverage, homeowners insurance, property insurance or life insurance products.

For more Florida car insurance information visit: http://www.CarInsuranceFloridaSpecialists.com, call (407) 622-6634 or e-mail Simone (dot) Baldwin (at) horacemann (dot) com.

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