Intelligent intraday training can help companies dramatically improve call center training effectiveness.
Dallas, Texas and Cincinnati, Ohio (PRWEB) June 20, 2013
LIT OnLine and WorkFlex Solutions today announced a partnership that will dramatically improve the way call center agents learn and perform. The joint LIT-WorkFlex offering enables call center operators to automate the scheduling of LIT’s patented learning system which can result in agent long-term knowledge retention rates above 90%.
The LIT solution provides a hands-on, interactive, multi-modal learning methodology that addresses the primary deficiency in traditional training techniques – retention of knowledge that is critical to sustained performance. LIT is designed so that critical training content can be easily learned then recalled quickly and accurately applied. WorkFlex Manager automatically identifies optimum time slots for spaced scheduling of LIT e-learning sessions to ensure maximum training impact with minimum impact to ongoing call center operations.
“There is a need in the market to improve online training methodology to maximize both effectiveness and efficiency," said Toni Portman, CEO LIT OnLine. The combination of LIT’s expertise in online training effectiveness management and the ability of WorkFlex to pinpoint and automatically schedule optimum time-slots for intraday agent training provides an ideal solution for call center operators. “We look forward to offering this powerful integrated solution to a wider customer base through our partnership.”
“We are excited to formalize our partnership with LIT Online," said Larry Schwartz, CEO WorkFlex Solutions. "We share a vision for how intelligent intraday training can help companies dramatically improve call center training effectiveness to increase agent performance, lower costs, and enhance the customer experience. LIT’s revolutionary approach dramatically improves information retention to maximizes the ROI of online training in call centers, while WorkFlex’s automated intraday scheduling ensures that LIT learning can be seamlessly deployed with minimal operational or administrative overhead."
About LIT Online
LIT OnLine is a Dallas-based software company specializing in both cloud and client hosted platforms of our patented Lock-In-Thought learning methodology. LIT seeks to dramatically improve the way organizations learn and perform by helping people remember what matters most. LIT OnLine is committed to helping transform organizations through the impact of retained critical knowledge and our clients span a multitude of industries including Education, Healthcare, Finance, Legal, Call Center, and many others. To learn more about LIT OnLine, please visit our website at http://www.litonline.com.
About WorkFlex Solutions
WorkFlex Solutions LLC is Cincinnati-based Software Company specializing in SaaS-based workforce auto-optimization solutions. Our award winning intraday management technology is designed to easily integrate with existing workforce and performance management systems enabling clients to leverage their existing enterprise software investments, and quickly generate a positive ROI. WorkFlex clients span multiple industry sectors including Communications, Financial Services, and Healthcare. For more information, please visit http://www.workflexsolutions.com.