Cloud Routing solves common call spike problems by allowing customers to manage volume and reduce abandonment rates; helping companies save millions annually.
Norwalk, Conn. (PRWEB) June 18, 2013
TMC has named Connect First as a recipient of the 2013 IP Contact Center Technology Pioneer Award from CUSTOMER magazine, a leading publisher in the CRM, call center and teleservices industries since 1982. Connect First was recognized due to their innovative Cloud Routing solution.
Cloud Routing refers to a unified call queue in the cloud. Call centers with multiple locations, as well as multiple independent centers, can be presented seamlessly as a single resource pool. “We’re excited that our Cloud Routing technology has been recognized by CUSTOMER magazine,” said Connect First CEO Geoffrey Mina. “Cloud Routing solves common call spike problems by allowing customers to manage volume and reduce abandonment rates; helping companies save millions annually. Connect First’s mission is to provide exceptional customer service though mature telecommunication software, and Cloud Routing is an innovative solution for that.”
The prestigious IP Contact Center Technology Pioneer Award honors companies have produced innovative, ‘Best in Class’ IP contact center solutions in the last twelve months.
“Technology is absolutely essential to managing a successful, efficient call center,” said Rich Tehrani, CEO, TMC. “This award recognizes those companies that have truly advanced contact center technology in the last twelve months thereby distinguishing themselves as industry leaders.”
About Connect First: Connect First is an award-winning SaaS telecommunications and cloud contact center software provider that focuses on customer satisfaction and elegant hosted solutions. Connect First offers a robust platform, designed and supported by a team of highly experienced engineers, designers and business analysts, and backed with personalized in-house customer care. Solutions include Cloud Routing, Inbound ACD, Outbound Dialing, Call Tracking, Interactive Voice Response (IVR), Voice Broadcast, Disaster Recovery, Predictive Dialer, Real-Time Telemetry, CDR Reporting, Live Agent Chat and more. Through a consultative approach with each customer interaction, Connect First builds customized solutions to meet the needs of a discerning customer base. Visit http://www.connectfirst.com for more information or a free consultation with a contact center solutions expert.
About CUSTOMER: Since 1982, CUSTOMER magazine has been the voice of the call/contact center, CRM and teleservices industries. CUSTOMER has helped the industry germinate, grow, mature and prosper. CUSTOMER has served as the leading publication in helping the industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, CUSTOMER strives to continue to be the publication that holds the quality bar high for the industry. CUSTOMER reaches 250,000 readers every month. Please visit http://www.customer.tmcnet.com.
About TMC: TMC is a global, integrated media company that supports clients' goals by building communities in print, online, and face to face. TMC publishes multiple magazines including Cloud Computing, M2M Evolution, CUSTOMER and Internet Telephony. TMCnet is the leading source of news and articles for the communications and technology industries, and is read by as many as 1.5 million unique visitors monthly. TMC produces a variety of trade events, including ITEXPO, the world's leading B2B communications event, as well as industry events including: 3D Printing Conference & Expo, Asterisk World, AstriCon, CVx ChannelVision Expo, Cloud4SMB Expo, DevCon5 - HTML5 & Mobile App Developers Conference, M2M Evolution Conference & Expo, Mobile Commerce Zone Conference & Expo, SecureIT, StartupCamp, Super Wi-Fi Summit, SIP Trunking-Unified Communications Seminars, Wearable Tech Conference & Expo, WebRTC Conference & Expo, and more. Visit TMC Events for additional information. Please visit http://www.tmcnet.com.