Mount Olive, New Jersey (PRWEB) June 24, 2013
Amy Rucker, Director of Client Services for TMP Direct (http://www.tmpwdirect.com), has been appointed President of the New Jersey Big East Chapter of the International Customer Service Association (ICSA). In this role, she will be responsible for taking the lead in establishing the Board of Directors; recruiting members; and developing plans for holding ongoing educational, networking, and business meetings for the Chapter.
“We’re very excited to have Amy heading up this important expansion of the ICSA. She brings enthusiasm, leadership, and vision to her role and these are qualities that we are confident, will lead to success in the effort to launch the New Jersey Big East Chapter of the ICSA,” said Bill Gessert, President of the ICSA.
Dan Collins, President of TMP Direct, describes Amy as, “one of the most diligent and trusted members of my staff. She will bring to the Big East Chapter of the ICSA a real passion for customer care and leadership for organizing and growing the Chapter. Amy’s role at TMP Direct includes listening to clients to determine their needs, working with the account teams to develop solutions and developing strategies to control costs and generate revenue for our Clients. She will bring these same skills to the ICSA.”
Founded in 1981, the ICSA is a non-profit professional association dedicated to the education, professional development, and recognition of customer service professionals. Through its network of Chapters across the US, Canada, and Latin America, as well as through its annual conference, the ICSA provides education and Certification to service professionals across the world.
The ICSA launched National Customer Service Week in 1988 and worked with Congress and President George H. Bush to proclaim the first week of October, National Customer Service Week. This year’s theme is, United through Service. For more information, visit: http://www.ICSAtoday.org.
Founded in 1986, TMP Direct develops and manages a full range of customer care and sales support outsourcing solutions. They specialize in Inbound & Outbound Teleservices, Fulfillment & Distribution Services, Consumer Affairs and Social Media Monitoring & Engagement.