FMSI’s Teller Management System gives us a more complete look at both our staff and branch customer traffic, by covering each specific hour.
- Belinda Cavazos, VP, Retail Banking at Teche Federal Bank
(PRWEB) June 25, 2013
Financial Management Solutions, Inc. (FMSI), a provider of business intelligence solutions for banks and credit unions, announced today that Teche Federal Bank (Teche) has adopted FMSI’s Teller Management System™ (TMS). The $860 million Louisiana-based financial institution decided to leave their former workforce optimization vendor, to gain enhanced reporting and scheduling abilities they were not recieving.
“FMSI’s Teller Management System gives us a more complete look at both our staff and branch customer traffic, by covering each specific hour,” says Belinda Cavazos, Vice President, Retail Banking at Teche. “By combining this detailed data with FMSI’s smart scheduler, we will be able to precisely align our staff volume with customer traffic, resulting in optimal customer service and productivity.” Prior to working with FMSI, Cavazos notes, “Our previous workforce optimization vendor provided only a partial look at our staffing function, based on time studies, which was too one dimensional for us.”
FMSI’s Teller Management System™ addresses the concerns of today’s financial institutions: keeping down expenses while improving service levels in the branches. Through the collection and then preparation of teller transaction data from an institution’s core system, TMS quickly empowers management teams with easy-to-read and actionable business intelligence.
“In addition, we are looking forward to having the detailed FMSI monthly reports,” adds Cavazos. “FMSI’s performance management information will help us measure our ongoing results. We were especially impressed with FMSI’s online dashboard, which allows us to view our information at an executive level, and also enables us to drill down electronically when we need more detailed information.”
“Maintaining teller staffing at the ideal level to ensure customer satisfaction can sometimes be a very bankspecific decision,” says W. Michael Scott, President/CEO of FMSI. "Without accurate information, most financial institutions are not equipped to make a proper evaluation. With more than 20 years of experience helping banks and credit unions improve the productivity of their staff, our unique solutions for measuring and forecasting transaction volumes regularly reveal areas for better service and increased productivity."
About Teche Federal Bank
Teche Federal presently operates twenty offices in the Louisiana parishes of St. Mary, Iberia, Lafayette, St. Martin, Terrebonne, Lafourche, St. Landry and East Baton Rouge. Learn more at http://www.teche.com
About Financial Management Solutions, Inc. (FMSI)
Located in Atlanta, GA and established in 1990, FMSI provides easy-to-use, yet sophisticated, business intelligence systems - The Teller Management System™ (TMS), The ContactCenter Management System™ (CMS), and the Lobby Tracking System™ (LTS)—that allow financial institutions to manage and staff to meet their service and sales needs. FMSI gives banks and credit unions the ability to schedule their team throughout the branch network, and to manage staff through easy to read color graphics, online interactive dashboards, and succinct management reports. FMSI provides performance management information exclusively to financial institutions of all sizes. Visit the company's website at http://www.fmsi.com or call 877-887-3022 to schedule a complimentary online demonstration of any of our products.