Telax Puts Compliance, Security, and Certification First

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Another certification achieved

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The successful completions of our latest certifications and accreditation are a testament to our commitment to our clients and serving them with operational excellence.

Telax Hosted Call Center announced today the completion of another successful certification: adding PCI certification to its existing SAS 70 Type II and a third-party review by KPMG to go above and beyond the industry norm.

The PCI Data Security Standard is a complex security standard created to help protect consumer account data. The standard includes rigorous requirements for security management, policies, procedures, network architecture, software design, and other critical protective measures that service providers need to comply with. The Telax hosted solution is natively PCI compliant and achieved its most recent third-party certification in this standard on May 22nd 2013.

Telax is certified with: SSAE 16 Type 2, CSAE 3416 Type 2, and ISAE 3402 Type 2 Reports and Web Seals. For Telax clients this means gained confidence that IT controls are placed in operation, suitably designed, and operating effectively. SSAE 16SOC1 type2 which replaced SAS 70 type2 has become a widely recognized standard for service organizations that must demonstrate evidence of their control objectives and activities.

“The successful completions of our latest certifications and accreditation are a testament to our commitment to our clients and serving them with operational excellence.” said Taras Kapanaiko, VP of Operations, “Our clients trust us to maintain the highest operational standards and we are always enhancing our capabilities. Our engagement with KPMG is further proof that we leave no stone unturned in our commitment to excellence.”

To further strengthen a leadership position in offering a premiere secure, scalable, hosted services solution to its customers, Telax engaged KPMG to execute an independent review of all key service delivery components. The comprehensive review compared industry best practices for solution security and scalability in areas of service architecture, software, and network design.


Telax Hosted Call Center provides the capabilities to create a world-class customer care and service desk operation. By leveraging cloud computing, Telax delivers an advanced contact center solution with more functionality than traditional hardware at a fraction of the cost. Telax clients get a customizable, easy-to-use solution that includes responsive, full-service support and no long-term contracts. The simplicity delivered by Telax Hosted Call Center enables clients like Best Buy, Johnson & Johnson, CI Investments, Health Canada and the GSA, to provide the best service to their customers, valuable business intelligence to their executives, and a user friendly solution for their agents. The result is a better customer experience today and a better organization tomorrow. And Everybody’s Happy.™

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Pamela Whitham
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