Evolve Creative Group Launches Redesigned Website for Columbiana County Department of Job & Family Services

Share Article

New website improves navigation and answers users' questions online.

Columbiana County Department of Jobs and Family Services
The common sense and practical approach used by Todd and Kiersten when preparing our team for "framing" in all the information necessary to our site made a gargantuan task seem manageable.

The Columbiana County Department of Jobs and Family Services provides federally-mandated programs and services to its local community. With a wide variety of important programs, such as food assistance and child support, the main goal of the ColumbianaCountyJFS.org redesign was to answer users' questions online — reducing the need to contact the department directly, which creates more self-sufficient constituents.

Overall, we decided simplicity and efficiency were going to drive this project. As a result, departments are now better organized, making it easier for users to navigate to the programs and resources they need. The addition of a detailed Frequently Asked Questions page, plus FAQs specific to each section, make it even easier for users' questions to be answered onsite.

Forms are also a vital part of the CCDJFS user-experience. Because of this, Evolve built an entire area dedicated to them. Not only are program-specific forms located on those individual pages, but we've created an easy-to-update forms page that allows users to quickly find a form, download it and efficiently continue their process. Being able to access documents in multiple ways makes the program-application process less of a headache.

Thoughts from the Evolve team:

"With an organization as important to its community as CCDJFS, strategy was crucial. From the very first sitemap, we focused on simplifying the navigation and leading users through the many pages of content, which changes quite often. That's why before launching the redesigned site, we trained the CCDJFS team on every aspect of our content management system so they can self-sufficiently maintain their ever-evolving site. I look forward to seeing this site continue to grow and help its users find what they need quickly and efficiently."

-Kiersten Bonifant, Web Designer at Evolve Creative Group

Thoughts from the CCDJFS team:

"As a public services agency, Columbiana County Department of Job & Family Service's main priority in redesigning our website was "ease of navigation" for our Customers. We wanted to offer our clients a website they could easily click through and find information and answers regarding all their service needs. The common sense and practical approach used by Todd and Kiersten when preparing our team for "framing" in all the information necessary to our site made a gargantuan task seem manageable. Their guidance, suggestions and examples made the transition much less cumbersome.

"The Evolve team worked to train our website team to know that when the final site was launched, it would be manageable, and a project-specific training document would continue to serve our needs for years to come. The finished product is something we are very proud of and excited about. We are most appreciative of the hands-on daily communications provided by Evolve to get our site redesign accomplished with impressing results.

"We are pleased with our choice to use Evolve. They were always available and responsive to every question, need, recommendation and concern. The quality of their service and finished product is outstanding. The job promised was the job delivered – and all within the agreed to time frames and budget. Thank you Evolve, it has been a pleasure doing business with you.

"Once again, thank you for your great services!"

-Amy Farago, Public Information/Outreach Specialist & the CCDJFS Website Team

About Columbiana County Department of Job & Family Services
Columbiana County Department of Job & Family Services is a public services agency located in Columbiana County, Ohio. Employees of the Columbiana County Department of Job and Family Services are employed by the Board of County Commissioners to administer federally mandated programs within the county. Employees are Civil Servants of the State of Ohio that operate under the supervision of the Ohio Department of Job and Family Services (ODJFS). For more details, visit http://www.columbianacountyjfs.org

About Evolve Creative Group
Evolve Creative Group provides customized award-winning web solutions to the Akron, Canton and Cleveland, Ohio areas. Led by founder Todd Bertsch, the company has won multiple awards for its creative ingenuity and compelling designs. With a team of passionate web designers and developers, Evolve offers a full-suite of creative services including web design and development, mobile web design, SEO, PPC, video production, website usability, email marketing and social media marketing. For more details, visit http://www.evolvecreativegroup.com.

Share article on social media or email:

View article via:

Pdf Print

Contact Author

Todd Bertsch
Follow us on
Visit website