We are pleased to continue our longstanding relationship with Deere & Company, and we will continue to work closely together to drive continuous improvement on a global scale, said Antonio Moreira, Stefanini CEO NA/APAC.
SOUTHFIELD, MI (PRWEB) June 25, 2013
Stefanini (http://www.stefanini.com), a global IT infrastructure outsourcing and application development services company, announced today that it has renewed its service contract with Deere & Company through 2017.
Under the agreement, Stefanini will continue its strategic partnership to provide IT service desk support, desktop support, and additional IT outsourcing support services for Deere. This includes the Deere locations in North America, Europe, the Middle East, South America, and Asia Pacific. Stefanini provides support for more than 70,000 Deere employees and suppliers across 25 countries and responds to approximately 40,000 service requests in 11 languages each month.
Using global best practices and a model of continuous improvement, Stefanini has delivered consistent rapid response to incidents, as well as proactive incident and problem reduction. These efforts have resulted in substantial cost savings for Deere over the past 14+ years.
"We are pleased to continue our longstanding relationship with Deere & Company, and we are proud to provide agile and responsive support for their operations around the globe," said Antonio Moreira, Stefanini CEO of North America and Asia Pacific. "Stefanini and Deere will continue to work closely together to drive continuous improvement, resulting in cost savings and improved user support on a global scale."
Stefanini is a global IT outsourcing services company with 17,000 resources across 76 offices in 30 countries across the Americas, Europe, Africa, Australia, and Asia. Since 1987, Stefanini has been providing offshore, onshore and nearshore IT services, including application development services, IT infrastructure outsourcing (help desk support and desktop services), systems integration, consulting and strategic staffing to Fortune 1000 enterprises around the world. Clients benefit from Stefanini's financial stability, sustained year-over-year growth, and zero net debt. The corporate global headquarters is located in Sao Paulo, Brazil with European headquarters in Brussels and North American headquarters in metropolitan Detroit.