Two Hundred Job Openings for NOVO1 at Budco in Highland Park, Capital Investment Yields Jobs for Michigan

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NOVO 1, a premier provider of customer care services, has immediate job openings for more than 200 customer service advisor, team leader and quality coach positions at their Budco facility in Highland Park, Michigan. These are new, full-time jobs to field inbound calls for a healthcare client to assist customers with their benefits questions.

“The ideal candidate will have excellent critical thinking, communication and computer skills while being friendly and engaging over the telephone. Positions are available for customer service advisors, team leaders and quality analysts,” said Alicia Roach, NOVO 1 Site Director. “Pay scale ranges from $10-$15 per hour depending upon position and experience. Our company is in the midst of tremendous growth and we will groom people for leadership positions.”

New hires will be provided with eight weeks of paid classroom and three weeks of on-the-job training. A comprehensive benefits package is available including medical, vision and dental insurance, life insurance, short and long-term disability, legal, accidental death and dismemberment (ADD), and a matching 401k program. In addition, the company provides free secure parking, has an on-site gym with complimentary fitness classes, and operates a full service cafeteria.

“The healthcare industry is complex and constantly changing. NOVO 1 service advisors provide valuable counsel to reduce complexity and help people understand their healthcare options,” according to Roach.

“We’re committed to growth in Highland Park and bringing our clients fresh thinking and new technology to help them engage with their customers in the most productive manner possible,” said Rob Hyman, Budco and NOVO 1 Chief Operating Officer. “Our company is investing nearly $1 million in capital dedicated to infrastructure and integrated technology to ultimately support a state-of-the-art contact center with 400 employees.”

“We commend NOVO 1 and Budco’s commitment to hiring new workers,” said Wayne County Executive Robert Ficano. “In 2012, new job growth in Wayne County approached 30,000 jobs. We are hopeful to repeat or exceed that number in 2013 and look forward to working with companies like NOVO 1 and Budco to make it happen."

“We are proud to welcome NOVO 1, one of the largest and fastest-growing customer service outsourcers in North America, to southeast Michigan,” said Michigan Economic Development Corporation President and CEO Michael A. Finney. “The company’s new presence here will bring good jobs to Highland Park and an opportunity to spark additional growth in the city. We look forward to seeing the positive impact this will have on the community in the months to come.”

“The City of Highland Park is always excited to welcome new business into our great city. The addition of NOVO 1 at Budco is right in line with the dynamic synergy contributing to the Rebirth of Highland Park,” stated Mayor DeAndre Windom. “We thank the company leadership team for choosing our community as a platform for continued success, growth and expansion.”

Job seekers interested in these positions may:

  • Apply online at:
  • Call NOVO 1 at 888-366-6861.
  • Contact Michigan Works at 144 E. Manchester Street, Highland Park, MI 48203; 313-826-0299.

In December 2012, NOVO 1 and Budco merged operations as Glencoe Business Service Holdings, LLC and operate as sister companies sharing resources and expertise to maximize client value providing one-stop customer experience solutions.

About NOVO 1

Since 1984, NOVO 1 has been dedicated to tailoring customer experience solutions to support clients’ business goals in building customer relationships and growing their brands. NOVO 1′s Customer Obsession Program™ and Smart Desktop Solutions™, incorporate game-changing technology and top 1% industry best-practices to design customized solutions to provide ideal customer experiences. Find out more online at:

About Budco

Budco is a leading provider of end-to-end marketing solutions to Fortune 100 companies and is headquartered in Highland Park, Michigan. As The Dialogue Company, Budco helps clients build strong relationships with business and consumer audiences by facilitating ongoing, two-way communication through leading-edge technology. Founded in 1982, Budco applies a suite of in-house resources to develop and execute innovative, end-to-end business solutions, delivering results that drive client success. Primary industry segments include automotive, pharmaceutical, healthcare, financial services, travel and leisure and consumer packaged goods. For more about Budco, visit

Media Contact:
Jack Wilkie
Office: 817-355-8909
Cell: 515-321-5467
E-mail: jwilkie(at)novo1(dot)com

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Jeff Sierra
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