General Larry Ellis (Ret., U.S. Army) Launches VetConnexx

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Service-Disabled, Veteran-Owned Contact Center Firm to Help Veterans Find Gainful Employment

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We must fully grasp what government agencies are doing to assist our veterans. Our success will depend on our ability to link the government’s efforts with the skill sets and needs of our veterans.
- General Larry Ellis (Ret., U.S. Army)

General Larry Ellis (ret., U.S. Army), a service-disabled veteran, has teamed with NexxLinx and the Bobby Dodd Institute to form a veteran-centric Contact Center company dedicated to providing wounded warriors, veterans and their immediate families with well-meaning post-deployment jobs. While unemployment among disabled and returning veterans has skyrocketed, Vetconnexx is committed to drawing back this trend.

General Ellis served more than 35 years active duty including overseas tours in Europe, the Pacific and the Balkans before retiring as the Commander of US Army Forces Command. He’s joined by an elite management team and Board of Advisors, including
Craig Mento, CEO of NexxLinx.

Since mid- 2012, NexxLinx and the Bobby Dodd Institute have been building a dominant design to recruit, hire, train and retain returning veterans and veterans with disabilities. “We provide pre-screened, reliable team players with the ability to learn new skills and concepts,” said Wayne McMillan, CEO of the Bobby Dodd Institute. “We’ve been building this program with AT&T International for over a year, and am ready to move to a larger stage,” he continued.

General Ellis commented, “To be successful at placing and retaining veterans, one must contend with a couple of dynamics. First, you must understand the culture of the military. It is a culture of selfless service and giving back to the greater community; the military family is part of that fabric. To the degree that we can create the environment and tap into this concept of service, we will be successful. Second, we must fully grasp what government agencies are doing to assist our veterans in finding jobs. Our success will depend on our ability to link the government’s efforts with the skillsets and needs of our veterans.”

“We provide technology and management,” said Craig Mento, CEO of NexxLinx. “As the largest Business Transformation outsourcer in Atlanta, and one of the top 25 in the Nation, we provide Contact Center services to leaders in a variety of industries. Our experience with veterans has been that they have real respect for rules, policy, and procedure. They thrive on structure and make great team players.”

Some employers may be looking to hire veterans due to legal requirements or out of a sense of patriotism, but companies should really be looking at customer satisfaction and ROI. The goal-oriented culture of veterans has taught them to focus on the action at hand, whether that’s providing customer care, inside sales, technical support or customer retention.

“These brave veterans and their families served their nation with honor and selflessness, now it’s our turn to recognize and value them,” General Ellis concluded.

About VetConnexx

Headquartered in Atlanta, VetConnexx is a Veteran-owned and Veteran-centric company providing best-in-class BPO services to Fortune 500 companies. VetConnexx is a process improvement company providing specialized contact-center services to businesses that want to use an outside source of staffing and expertise to support portions of their operations. Our contact center professionals serve on the front lines of our clients' customer relationship experience.

About Bobby Dodd Institute

Bobby Dodd Institute is a nonprofit organization whose mission is to empower people with disabilities and disadvantages to maximize their potential by securing economic self-sufficiency, independence and integration into society. BDI serves over 800 people each year with job training and other vocational support services and employs more than 200 people with disabilities in social enterprises ranging from call centers and administrative services to janitorial and grounds maintenance services. BDI offers job training programs at its facilities in Atlanta and Jonesboro, Georgia, and operates social enterprises throughout Georgia and in Alabama and Tennessee.

About NexxLinx

NexxLinx, headquartered in Atlanta, GA, is a business process and marketing services outsourcing provider that combines skilled professionals, industry knowledge and advanced technology to help clients create profitable relationships with customers. The NexxLinx service platform is a comprehensive, cloud-based, secure contact center provided by the NexxPhase subsidiary. NexxLinx performs Customer Retention, Sales Conversion, Customer, Back Office and Technical Support Services for the nation's premier publishing, media, cable, telecommunications, financial services, e-commerce, and retail companies both in the US and around the world.

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