QHC Advisory Group, LLC and I3PI Announce Strategic Alliance

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Healthcare consulting practice QHC Advisory Group and I3PI, a physician-led organization focused on improving health care quality by providing practice assessments through standardized "mystery shopper" patient encounters, have entered into a strategic alliance.

Quality in Health Care Advisory Group, LLC, (QHC) has entered into a strategic alliance with the Institute for Practice and Provider Performance Improvement (I3PI), a Chicago-based, physician-led organization focused on improving health care quality by providing standardized practice assessments. QHC is a health care consulting practice dedicated to delivering cost effective and sustainable solutions that improve care and help clients meet their goals.

Founded by Saul J. Weiner, MD, an internist and pediatrician, and Alan Schwartz, PhD, a psychologist, I3PI uses a “mystery patient” model to assess the quality of care provided by physicians, practices and health networks. Highly trained professional actors use detailed scripts to engage with health care professionals. Their observations, together with audio recordings, provide practice management with an objective, standardized evaluation of health care providers’ behaviors in the examining room.
“This type of assessment goes beyond the typical chart review and measures behaviors that may not be documented, such as whether proper techniques were followed when taking a blood pressure or whether the provider adapted the care plan based on contextual factors,” said Dr. Weiner. Contextual factors are non-clinical circumstances that may impact on a patient’s ability to comply with medical advice. Social support, financial situation, competing responsibilities and emotional state are examples of contextual factors.

Research has shown that up to 45% of provided care may not be documented in the medical record and more than 10% of activities documented in the chart never actually occurred. Patient surveys may not accurately reflect behaviors within the exam room because patients only report on care that was provided, not care that should have been provided. The comprehensive I3PI assessment uses proprietary software to combine data from checklists, audio recordings and medical records to analyze documentation and compliance, customer service and provider performance. The use of standardized patients improves the accuracy of findings.

“Health care practitioners who can demonstrate that they are committed to improving quality by undergoing this type of rigorous self-evaluation will earn a reputation as high-performing providers,” said Bernard M. Rosof, MD, MACP, CEO of QHC. “This level of commitment to quality improvement will undoubtedly resonate not only with patients, but with payers from both the public and private sector.”

“QHC is delighted to work with I3PI to make this unique and valuable performance improvement tool available to health care practices across the country,” said Walter McDonald, MD, MACP, Sr. Vice President of QHC.

About QHC: QHC Advisory Group, LLC, helps hospitals, physician groups, health plans, medical specialty societies, special needs programs, pharmaceutical companies and other organizations in the healthcare space to identify and implement performance improvement programs and performance measurement systems focused on improving outcomes and bending the cost curve. Visit http://www.qhcag.com.

About I3PI: I3PI® provides customized evaluations for practices and providers designed to help improve healthcare delivery, risk management and reimbursement. Visit http://www.i3pi.com.

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