M-Files Receives ISO 9001:2008 Certification

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Leading Enterprise Content Management Solution Provider Utilizes M-Files QMS for Internal ISO-Compliant Processes and Procedures

M-Files Inc., the developer of M-Files cloud, on-premise and hybrid enterprise content management (ECM) solutions that manage information by what it is versus where it is stored, today announced that the company has received ISO 9001:2008 certification for the design, development, delivery and support of its information management software and related services.

The M-Files quality management system has been independently audited and globally validated by Lloyd's Register Quality Assurance as being in conformance with ISO 9001:2008.

Published by the International Organization for Standardization, the ISO 9000 family of standards is related to quality management systems and is designed to help organizations ensure that they meet the needs of customers and other stakeholders while also complying with statutory and regulatory requirements related to the product being developed and/or produced. ISO 9000 pertains to the fundamentals of quality management systems, and ISO 9001:2008 addresses the requirements that organizations must fulfill in order to comply with the standard.

Since its inception, M-Files has maintained a culture of quality and instituted strict processes for ensuring its quality policy is followed throughout the organization. The M-Files quality policy is based on the principles of ensuring business continuity, delivering high quality service to customers and partners, maintaining effective processes, developing and supporting skillful and motivated personnel, managing risk, complying with customer requirements and upholding a commitment to continuous improvement. Since many of the company's customers rely on M-Files to achieve and maintain ISO certification for their own operations, ISO 9001:2008 was the natural choice for a formal framework to ensure M-Files maintains high quality operations while continuing to grow rapidly.

"Achieving ISO 9001:2008 certification is an important milestone for M-Files because it validates that we've embraced the concept of quality, efficiency and continuous improvement throughout our entire operations, including research and development, professional services, technical support and sales, which leads directly to high levels of customer satisfaction and broad user adoption in M-Files implementations," said Greg Milliken, president of M-Files Inc. "We utilize our own M-Files QMS solution internally, and as a result, received ISO certification in record time. This is a testament to how our customers can achieve ISO certification quickly and with similar levels of efficiency, something they could never do manually or with traditional quality solutions."

ISO 9001:2008 Certification Supports Focus on Quality and Compliance-Driven Market Segments
The M-Files family of ECM solutions support quality management practices and programs that ensure efficient and ISO-compliant processes, which is particularly important for organizations that must take a proactive approach in managing their Governance, Risk and Compliance (GRC) activities. Acquiring ISO 9001:2008 certification illustrates to companies that operate within quality-intensive and highly-regulated industries that M-Files understands their compliance and risk-related demands and has adopted many of the same internal processes and procedures in order to elevate the overall quality of its own products and services.

The M-Files quality system is administered via M-Files QMS, an out-of-the-box solution for daily quality management. In contrast to traditional quality systems that are complex and esoteric, and used only by a select group of quality experts, M-Files QMS is a practical solution that is accessible by the entire organization for centrally organizing, managing and tracking the important documents, information and processes associated with quality and compliance activities.

"For the organizations we work with in the GRC segment that must adhere to strict compliance requirements, quality certification is expected and vendor audits are common," added Milliken. "Achieving ISO certification using our own M-Files QMS solution strengthens our credibility in the key industries we are targeting. And since M-Files is developed and delivered in conformance with internationally recognized standards, it assures our customers and partners that M-Files meets or exceeds their quality requirements."

About M-Files QMS
M-Files QMS is a practical and easy to use solution that helps manufacturing organizations and related businesses fulfill the documentation and data requirements associated with quality standards such as ISO 9001, CE marking or labeling, compliance with FDA 21 CFR Part 11 and EU GMP Annex 11, as well as audits associated with all of these activities. M-Files QMS is ideally suited for businesses in regulated industries such as pharmaceutical and life sciences, petrochemicals and other process-related manufacturing sectors, food production, transportation (including aviation, automotive, etc.), mining, and others. For more information, visit http://www.m-files.com/qms.

About M-Files Inc.
M-Files enterprise content management (ECM) solutions transform how businesses manage, secure and share information with a unique metadata-powered approach that organizes and processes content based on what it is, rather than where it resides. Thousands of businesses in over 100 countries use M-Files on-premise, in the cloud or in hybrid environments to improve productivity and quality, and to ensure compliance with industry regulations and standards, including companies such as AstraZeneca, SAS and EADS. For more information, visit http://www.m-files.com.

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Matthew Meigs
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