UK Providers Dissatisfied with GP Systems but Uneasy with Alternatives

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KLAS report explains what providers need and how each GP system compares

Nearly half of interviewed general practitioners (GP) in the UK say that their GP system lacks needed functionality and vital support, yet 90% are staying with their current supplier. A recent KLAS report entitled UK GP System Performance 2013: Making an Informed Decision evaluates these systems and explains why most providers are not planning to make any major changes.

The report reveals which suppliers are having the most success meeting GP needs and why. It also notes that outdated technology, lack of direct support and insufficient training head the list of reasons some providers are dissatisfied with their current GP systems.

“What is interesting is that despite shortcomings with their current systems, most providers are not switching,” said report author Chris Brown. “The GPs’ perception is that the grass may not be greener on the other side, so they are looking to either stay with the product they have or possibly upgrade with their current supplier.”

As part of the study, KLAS interviewed over 100 GP practices across the UK in an effort to provide greater transparency into each product’s functionality, service, training and technology. The suppliers reviewed include EMIS, INPS, Microtest, and TPP.

For further details, visit KLAS at to view UK GP System Performance 2013: Making an Informed Decision. The report is available to healthcare providers and suppliers. Providers receive a significant discount off the standard retail price or can receive a complimentary summary report in exchange for a survey about one of their current suppliers.

About KLAS
KLAS is a research firm on a global mission to improve healthcare delivery by enabling providers to be heard and counted. Working with thousands of healthcare executives and clinicians, KLAS gathers data on software, services, medical equipment and infrastructure systems to deliver timely reports, trends and statistical overviews. The research directly represents the provider voice and acts as a catalyst for improving vendor performance. KLAS was founded in 1996, and their staff and advisory board average 25 years of healthcare information technology experience. Follow KLAS on Twitter at

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Kaitlin Jacobs
KLAS Research
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