Birmingham, Ala. (PRWEB) June 25, 2013
Momentum, the number one most reliable hosted PBX provider, announced today the release of its call tracking software solution - Momentum Call Reporting.
The cloud-based platform is a call management tool designed to drive efficiency in business environments with high-volume phone traffic. Leveraging this technology, businesses can optimize existing employee and fiscal resources to achieve higher service levels.
Momentum Call Reporting enables businesses to streamline operations with the tools to:
Monitor - Track call activity to identify important call trends including busiest hours and frequent callers.
Measure - Generate historical reports with call analytics and evaluate call center queue performance.
Manage - Keep tabs on high-volume phone traffic to better utilize all agents and lines effectively to recover potential lost revenue.
“Having access to comprehensive reports is invaluable. Call reporting software is a cost-effective way to identify calling patterns, pinpoint areas for improvement and ultimately, eliminate overrun queues and long call wait times,” said Alan Creighton, president and CEO of Momentum.
Other key features of Momentum’s advanced call tracking software include Automatic Call Distribution (ACD) reporting, wallboard display, cradle-to-grave call reports, real-time monitoring and historical call statistics. Various report filters are also available, which is helpful in searching by time interval to determine traffic peaks or calls by Direct Inward Dialing (DID) phone number to gauge marketing campaign effectiveness.
The interoperable solution is supported by Mac, PC, Linux and mobile devices and offers multi-site reporting as a standard. The solution integrates with Momentum’s enterprise voice and contact center products, furthering the company’s goal to be a truly universal provider offering all of the latest in cloud communications.
To learn more, download the Momentum Call Reporting Product Sheet.
Momentum, a leading business communications provider, offers smart, personalized cloud PBX solutions to direct subscribers and more than 300 partners nationwide. As the industry’s most reliable provider, Momentum delivers superior voice quality backed by a geo-redundant network with 100% uptime. Momentum provides an expansive solution that includes hosted VoIP, SIP trunking, collaboration tools and unified communications services. Learn more at http://www.gomomentum.com.