The students have really found Help Desk Premier to be a user-friendly system and it has been invaluable in teaching students what it is like to work on a Service Desk / Desktop Support team. - John Dixon, IT Teacher, Miller College
Pittsburgh, PA (PRWEB) June 26, 2013
Help Desk Premier was offered at no cost to educational institutions through March of 2013. Dozens of schools, from K-12 through National Universities took advantage of this offer, and are now realizing the benefits of the software, including as an educational tool.
While many schools received their free license to use as their IT department’s help desk software, others requested their license to use the software as an educational tool. The NSW Government’s Department of Education and Communities in Sydney Australia acquired a license for use at Miller College in Miller, NSW Australia. Miller College needed help desk software as part of their redesigned courses that included running a simulated service desk run by their students. The purpose was to allow students to gain skills and experience working on a customer support team to assist them in securing future employment in the IT industry. They also used Help Desk Premier to provide IT support for other students and the community.
The project was a resounding success, according to John Dixon, the IT Teacher who led the course. “The students have really found Help Desk Premier to be a user-friendly system and it has been invaluable in teaching students what it is like to work on a Service Desk / Desktop Support team. It has been a huge improvement over the software that I used last year to the point that last semester’s group is a little jealous of it,” Dixon said.
Help Desk Premier is newly redesigned help desk software well suited to IT Help Desks, Service Desks, and Customer Support operations of all types. It installs on-premise within an organization’s network, and requires minimal effort to install or maintain. Help Desk Premier offers an array of impressive features, including:
- Full Email Integration
- Active Directory Integration
- Multiple Domain Support
- Automatic Ticket Escalation and Notification
- Change Management
- Flexible Customization Capabilities
- Extensive Reporting including Scheduled and Memorized Reports
- Customer self-service Portal
To see photos of the Miller College students using Help Desk Premier in their studies, visit the Help Desk Premier blog post on this topic.
BrightBox Solutions and Help Desk Premier recently relocated their website to a new home, which is http://www.helpdesksoftware.biz. For more information, please visit the web site or contact them at 888-885-2401.
About Help Desk Premier
Help Desk Premier Software is a flexible helpdesk, service desk and all-purpose issue tracking tool for providing technical support to customers. The product is comprehensive, customizable and scalable, yet extremely affordable, making it the ideal solution for startups and other small companies. The software has a user-friendly interface that makes it easy for organizations to be up and running quickly. Although it is an economical option in the marketplace, Help Desk Premier offers the type of robust features that are typically found in many high-end help desk products. Help Desk Premier is utilized by organizations of all types and sizes worldwide.