Austin, TX (PRWEB) June 27, 2013
LivingDirect.com is on the web’s most popular online shopping destinations. It offers a variety of products ranging from appliances and housewares to home air quality items and beverage accessories. LivingDirect recently received the STELLAService Elite award, which is the web’s highest possible customer service rating. To date, less than 5 percent of online stores have reached Elite status.
STELLAService utilizes a unique evaluation process which includes more than 200 customer service metrics and objective standards to determine which online stores offer the best customer service. STELLAService also looks at individual online retailers through multiple engagement points across multiple geographies to create accurate, reliable measurements. Trained customer service analysts stress-test each store through random sampling to ensure any potential biases are removed.
Rick Lundbom, CEO of Living Direct, noted, "We are all excited receive the STELLAService Elite status award. It is a testament to the ongoing hard work and emphasis placed on customer service." LivingDirect.com offers a variety of customer service options including phone support, email, and live online chat.
During the recent STELLAService review, LivingDirect received an Outstanding rating for both shipping speed and package fit/quality. Ease of returns and refund speed were highly rated as well.
Mr. Lundbom went on to state, "Customer service is front and center in the ongoing development and enhancement of our online store. We understand customer service isn’t only resolving customer issues when they appear; rather it is a comprehensive approach to the entire online shopping experience. From the moment a shopper enters our site we offer as much support and helpful information as they need to make a purchasing decision they will be satisfied with."
He went on to say, "At LivingDirect.com, we understand that many shoppers do not believe the internet is the best place to purchase certain items. By continuously refining and improving the online shopping experience, we hope to play a role in continuing the trend of online shopping growth. To do this, we have to make shopping online as simple and convenient as shopping at a traditional brick-and-mortar store. To accomplish this, elite customer service must remain one of the highest priorities."
LivingDirect.com is the premier online store for appliances, beverage & bar, home air quality, kitchen & housewares, outdoor living, and home furniture. You can also find them on Facebook, Twitter, and YouTube. You can also learn more about the Elite STELLAService award at http://www.stellaservice.com/profile/LivingDirect.com/.