Protection 1 Secures Customer-Focused Accolades at Call Center Week Awards

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Chief Marketing Officer Also Talks Customer Experience to Standing-Room-Only Crowd

Protection 1, the largest full service business and home security company in the U.S., won the award for “Greatest Job Creating a Culture that Inspires World-Class Excellence” at the Call Center Week Awards, part of the 14th Annual Call Center Week June 10-14, 2013, in Las Vegas, Nev. The company also finished second to Discover in the category of “Best Performance Acting on Voice of the Customer and Voice of the Social Customer.”

Organized by the International Quality & Productivity Center, Call Center Week is the largest, most comprehensive call center event in the world. Protection 1 Chief Marketing and Customer Experience Officer Jamie Haenggi also spoke during the conference’s main event June 12 about ensuring a clear and consistent message about the customer experience.

“I’m extremely honored and excited to have been invited to speak,” said Haenggi. “At Protection 1, we believe the passion of our employees and getting their commitment to give discretionary effort – the extra effort not required by the company that truly comes from the heart – is what makes our culture unique. I was thrilled by the engagement of the crowd and the feedback from several respected companies that are impressed with what Protection 1 call centers are doing.”

Protection 1 has more than 70 locations and works to ensure the company thinks and acts like one team in delivering outstanding customer service. Leadership believes that setting high expectations inspires employees to achieve their best, and that demanding yet caring environments are ideal.

About Protection 1
Protection 1, the largest full service business and home security company in the U.S., provides installation, maintenance, and monitoring of single-family home security systems, business security systems and multifamily security systems. The company’s relentless focus on customer service has resulted in the removal of their automated phone attendant, the introduction of the Tech Tracker(sm) service and the ability to provide same-day service in most cases. In 2012, the company was recognized by leading industry publication SDM as Dealer of the Year for the unique ways the company approached its business, the industry and the surrounding community that year. Protection 1 is also the nation's largest provider of wholesale monitoring services, through its CMS division, and the leading provider of multifamily security systems installation, maintenance and monitoring through its Network Multifamily division. Protection 1, which serves more than 1 million customers and employs over 2,500 people in more than 70 locations across the country, has a 95.6% customer satisfaction rating and an A+ Better Business Bureau Rating. For more information about Protection 1, visit


Media contact:
William Polk
Alpaytac Marketing/Communications & Public Relations
(312) 245-9805

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William Polk
Alpaytac Marketing/Communications & Public Relations
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