Our transit agency customers are thrilled about the prospect of having a flexible, scalable solution to provide support to mobile transit customers 24/7
VANCOUVER, WA and PORTLAND, OR (PRWEB) June 27, 2013
iSupport Software, the industry’s oldest provider of IT help desk and customer support solutions, and GlobeSherpa, maker of secure mobile ticketing and payment software, today announced a partnership that will provide transportation agencies enhanced support tools when deploying mobile ticketing solutions from GlobeSherpa.
“Our transit agency customers are thrilled about the prospect of having a flexible, scalable solution to provide support to mobile transit customers 24/7,” said Nat Parker, CEO of GlobeSherpa. “This is a big piece of the evolving customer service support puzzle that will allow transit authorities to focus on what they do best, providing core transit operations for their customers.”
The iSupport technology platform is fully customizable and provides a robust set of tools for incident management and service desk support including knowledge management, reporting, live customer chat and collaboration, and mobile clients for iOS, Android, Blackberry and WAP-enabled phones as well as security and administration, asset management, and problem management. It is available as an on premise solution or as a hosted solution through Amazon Web Services.
Transit agencies that deploy the GlobeSherpa solution will have the ability to support their mobile ticketing passengers via phone, email, chat, Twitter, or desktop browser.
“We are excited to be working with GlobeSherpa to provide help desk and customer service functions to their transit agency customers,” said Daren Nelson, founder and CEO of iSupport Software. “Integrating iSupport with GlobeSherpa’s mobile ticketing platform gives GlobeSherpa’s customers an incredible array of corporate and end user support tools.” Nelson went on to point out that iSupport Software is one of the oldest technology companies and GlobeSherpa is one of the rising stars of the Portland technology community. “It’s a testament to the strength of the Portland technology community,” said Nelson. Both companies have development, sales, marketing, and support based entirely in the United States.
GlobeSherpa is integrating iSupport into the GlobeSherpa platform and is expected to make the iSupport tools available to all transit customers as early as this summer.
About iSupport Software
iSupport is the oldest privately-owned, continually operating provider of help desk software and customer support solutions in the world, providing a robust help desk software solution with core incident management features as well as ITIL-based problem and change management functionality, integrated knowledge and asset management features, social media support, and much more. For more information about iSupport Software, visit http://www.isupport.com.
GlobeSherpa provides a secure, mobile ticketing platform for transit systems interested in open payments, open data, and mobile fare collection with minimal infrastructure investment. For more information about GlobeSherpa, visit http://www.globesherpa.com.