London, UK (PRWEB) June 27, 2013
Creative Virtual, a leader in customer experience self-service solutions for global enterprises, today announced the signing of its newest client, resolver. resolver, is an assisted complaint service that helps consumers understand their rights, and get the satisfaction they deserve. resolver has retained Creative Virtual to provide an intelligent virtual assistant that can answer consumer questions online and help them resolve their issues.
“We launched resolver in beta February of this year and immediately knew we wanted to leverage virtual assistant technology to communicate more effectively with our customers and minimise back end operations,” says James Walker, Chief Thinker, “We selected Creative Virtual because they have the most sophisticated technology in intelligent virtual assistants available on the market, particularly as it relates to natural language and integrating with all of our knowledge sources. Moreover, we needed adaptable and scalable tools that could grow with us, help us resolve consumer complaints faster, and yet remain cost effective for us as a free consumer based service.”
resolver’s intelligent virtual assistant, Kate, launched on 25th April 2013 in beta with just 350 questions within its knowledgebase. However, resolver plans to expand the database exponentially and give Kate the full capabilities of answering consumer questions about complaints, consumer rights and a multitude of other consumer related issues throughout the entire United Kingdom. With this knowledge, Kate will be able to resolve most cases on her own, escalating only the most challenging cases to live agents. This will free up resolver resources for faster execution. Additionally, Kate will be able to answer consumer questions using text-to-speech technology.
“We are excited about resolver’s implementation of their intelligent virtual agent. They are proactively responding to consumer demands for information by providing a self-service option that advocates on behalf of their customers,” says Chris Ezekiel, Founder & CEO of Creative Virtual. “To that end, Kate will take full advantage of our technology combining knowledge management, analytics and natural language to communicate with customers both on and offline 24 hours per day, seven days per week.”
ABOUT CREATIVE VIRTUAL
Creative Virtual is a leader in self-service customer experience management solutions for enterprises. Global organisations like HSBC, Verizon, CA Technologies, E*TRADE, Lloyds Banking Group, Renault and National Rail Enquiries rely on our technology to optimise their customer support, sales, marketing and call centre teams, reduce costs, increase online sales, and achieve operational excellence across mobile, web, and social media channels. Since 2004, Creative Virtual has built the most advanced technologies in knowledge management, natural language processing, and virtual assistants to help businesses deliver intelligent, personalised customer experiences that reduces email and call volume, builds brand loyalty, and increases customer engagement at a lower cost per conversation. Delivering accuracy of over 90% and call deflection of up to 50%, our platform is the most compelling self-service product in the world today. For more information about Creative Virtual solutions, products and software, please visit our website at http://www.creativevirtual.com.
Resolver is the free assisted complaints service to help consumers engage with their key service providers to engage, understand and resolve complaints. Resolver has over 700 companies in the system and makes it easier for consumers to resolve their complaints, simpler to engage with their suppliers and ensures they keep a complaint and accurate record of their issue so if it cannot be resolve the complaint case file can be sent to the Ombudsman. Visit http://www.resolver.co.uk.