These third-party 'change of address' services exploit the confusion consumers often feel when moving, charging them for services they don't really need or could get for free elsewhere.
Los Angeles, CA (PRWEB) June 27, 2013
Scambook, the Internet's leading complaint resolution platform, is warning consumers to be on guard for unauthorized "change of address" websites claiming to represent the US Postal Service. These third-party companies offer to help consumers register a new residential address under misleading terms, resulting in unexpected monthly charges averaging $17 to $24.
To date, Scambook has received over 300 complaints about "change of address" sites from consumers across the country. The majority of complaints originate from Florida, California, Arizona, Oregon, Washington state and Texas, suggesting consumers moving to or from these states are being hit the hardest.
"These third-party 'change of address' services exploit the confusion consumers often feel when moving, charging them for services they don't really need or could get for free elsewhere," said Kase Chong, Scambook's Director of Marketing.
"Some sites also imply they're associated with the US Postal Service to further lull consumers into a false sense of trust," Chong cautioned.
Consumers report to Scambook that they receive an initial processing charge of $1.00, followed by monthly charges for additional services they did not knowingly purchase. Many report experiencing difficulty contacting the sites' customer service departments to cancel the unwanted subscriptions.
To avoid doing business with these third-party services during a move, Scambook recommends the following tips:
1. Only use the official United States Postal Service change of address site by visiting https://moversguide.usps.com
2. Understand that the USPS change of address process requires a $1.00 verification fee, but no monthly charges or subscription services.
3. Read all of the fine print and terms of service very carefully before committing to a transaction to avoid hidden fees.
4. Contact all banking institutions, existing subscriptions and other bill collecting services to inform them of the new address directly.
For more information or to file a complaint, consumers are advised to visit http://www.scambook.com.
Scambook is an online complaint resolution platform dedicated to obtaining justice for victims of fraud with unprecedented speed and accuracy. By building communities and providing resources on the latest scams, Scambook arms consumers with the up-to-date information they need to stay on top of emerging schemes. Since its inception, Scambook has resolved over $10 million in reported consumer damages. For more information, visit scambook.com.