more than half (57%) of respondents said they prefer to shop from their favourite retailers, even if they do not offer the best price
(PRWEB UK) 28 June 2013
The article, UK Online Shoppers Put Loyalty Before Price; Report, published in Econsultancy, revealed that more than half (57%) of respondents said they prefer to shop from their favourite retailers, even if they do not offer the best price. This comes despite the high volume of online retailers and the various deals and discounts these offer. EPiServer Product Manager, David Bowen, claimed that “our research goes to show that the ease of online shopping has not killed brand loyalty and a positive customer experience is still more important than price.”
Building and optimising a number of websites within the retail sector, the team at Absolute Digital Media were naturally interested by the latest news. A representative explains how marketers within the retail industry can use other aspects aside from price, to lure customers in.
“As this research shows that consumers are not as easily swayed by price as might be the popular conception, these businesses should concentrate on delivering the best possible online experience to help build loyalty. A reputation for poor service can spread extremely quickly throughout the web, which is why it is important to practice good customer service through every channel, including social media.”
Absolute Digital Media is a full service fully integrated digital marketing agency, specialising in a range of services including SEO, PPC, social media engagement, content marketing and web design. Fusing market intelligence with creativity, their aim is to deliver digital campaigns that encourage engagement, focusing on clients unique selling points, seeking out which channels are most effective to communicate them and making sure that they reach the right people at the right time.