“The latest integration allows users to further optimize their sales, marketing, contact management and customer service activities.”
Robert C. Johnson, CE
Dallas, Texas (PRWEB) June 27, 2013
TeamSupport, one of the best help desk software suites on the market today, has native integration with Zoho CRM. In addition to syncing company, contact and product information between TeamSupport and Zoho, TeamSupport customers now can also define and sync custom fields, allowing the seamless flow of customer information.
TeamSupport’s enhanced Zoho integration improves two-way data flow. Now, when a user creates a help ticket in TeamSupport, notes appear within the customer’s Zoho record. Likewise, when data is entered in Zoho, the data flows into TeamSupport. This integration provides seamless, bi-directional synchronization of customer data between the two platforms.
With this expanded integration between TeamSupport and Zoho, sales, marketing and customer support team members within a company will have a comprehensive, up-to-the-minute view of their customer, no matter where data is entered. As a result, a company has a cost-effective solution to improving collaboration and help desk efficiencies.
“TeamSupport is one of the most powerful, yet easy-to-use customer support software suites available, and Zoho is a leading provider of on-demand CRM software,” said Robert C. Johnson, CEO of TeamSupport. “The collaboration of this software can dramatically improve data sharing within an organization. The latest integration allows users to further optimize their sales, marketing, contact management and customer service activities.”
For more information, visit http://help.teamsupport.com/integration/zoho-crm.
TeamSupport, based in Dallas, Texas, is a Web-based help desk and service desk application built specifically for customer-facing support. Built by a team of veteran software company executives, TeamSupport has won many awards and is a trusted software provider to prominent business clients around the globe. Learn more about why TeamSupport is the trusted software provider for customer support teams across the globe, and explore TeamSupport’s many innovative features, by visiting http://www.TeamSupport.com.