We are launching this site with our own thoughts and contributions, but we want it be a place where everyone in the business can come and contribute their thoughts on how to improve the process of providing top customer support. said Reese.
Dallas, Tx (PRWEB) June 28, 2013
A new website dedicated to help desk professionals, http://www.helpdesksoftware.info, was launched recently and aims to provide the latest news and resources for those in the IT and Customer Support industry. The site is the result of collaboration by various industry veterans, and is led by Alex Reese, who has developed and managed service desk and call center operations in the UK, as well as traditional help desks in the US.
“We are launching this site with our own thoughts and contributions, but we want it to be a place where everyone in the business can come and contribute their thoughts on how to improve the process of providing top customer support,” said Reese.
The site will contain articles on efficiently running and automating your help desk. It will also contain news related to the automation of providing efficient customer support. In addition, there will be information about relevant events for help desk and IT professionals.
If an organization is seeking a software application to automate their support operations, the site will provide a directory of vendors offering solutions for the traditional help desk, service desk, or virtually any type of customer support operation.
Every organization has different requirements for the proper help desk software to efficiently manage their IT support operations. Helpdesksoftware.info will offer suggestions and advice on how to match the right software with your requirements.
Advertising opportunities will be available to customer support software vendors in the near future. This will offer software providers with a chance to exhibit the capabilities of their applications and provide customers with the ability to choose from a selection of reputable help desk software providers.
Suggestions and advice on how to move from a manual support operation to an effective and automated delivery of customer service will be available to visitors to the site.
Guest blogging opportunities will exist for writers with relevant expertise in the IT Support industry. Those interested in guest blogging should contact the site at guestblog(at)helpdesksoftware(dot)info.
Vendors who do not see their company or product(s) listed on the site but wish to be included should contact us at info(at)helpdesksoftware(dot)info.
HelpDeskSoftware.Info is a site with contributions from many industry experts, but coordinated and managed by Mr. Alex Reese in Dallas, TX. The goal of the organization is to assist IT professionals in their pursuit of help desk automation. It also offers providers of software solutions an opportunity to deliver their message to potential clients in a manner that affords them to make a clear and informed decision.