NetBoss Technologies, Inc. Expands Professional Services & Customer Care

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Company adds and optimizes service staffing to better serve its growing global customers.

NetBoss Technologies, Inc., an established supplier of network management and service assurance solutions to network operators around the world, has implemented an expansion plan for its Professional Services & Customer Care division. The new expanded division is led by Carol Hopperton, VP Professional Services & Customer Care.

“We are expanding our organization in order to further complement our growth in Africa and the Middle East while ensuring customers at every geography worldwide can take better advantage of our deep technical expertise in a seamless approach at all times,” said Ms. Hopperton. “Professional Services & Customer Care incorporates support, integration, and customization. Our seasoned customer support team includes people who have been with NetBoss since the inception of our original product over 20 years ago. To them, our customers are like friends and family. Our team is enhanced by ‘fresh eyes’ who see things in new ways to deliver dynamic applications.”

The Professional Services & Customer Care expertise not only focuses on NetBoss Technologies’ products but also spans Windows, UNIX, and Linux operating systems, hundreds of multi-vendor network devices, and deep knowledge of telecommunications and IT infrastructure the company serves.

“We are poised for further growth and expansion as we begin a new fiscal year in July,” said Jim Odom, President and CEO. “Our engineering team is also being enhanced as we build the new features our customers need to move their businesses to the next level.”

About NetBoss Technologies, Inc.
NetBoss Technologies, Inc. provides next generation OSS software-based solutions to communication service providers, improving their operational efficiency and quality of service. Providing precise and actionable “anywhere, anytime” information on networks and associated services, our products ensure revenue is protected through improved end-user quality of experience. NetBoss Technologies has hundreds of installations worldwide addressing the telecommunications, utilities, government, and public safety industry segments and is an active TeleManagement Forum member supporting open standards-based solutions. Visit us at

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Tim Keithahn, Chief Financial Officer