The customer service was just outstanding. Almost every time I called I spoke to a real person and my problem was addressed in a friendly, confident and professional way.
(PRWEB) June 30, 2013
National yearbook company, Entourage Yearbooks has just completed their eighth yearbook season with great success according to their customers. In a recent survey sent to Entourage Yearbooks customers, results show Entourage to have continued to earn excellent scores in customer service.
“Providing the best customer service possible is the core of our company mission statement,” said Entourage Yearbooks Marketing Manager, Kelly Dunford. “We are thrilled with the results of this latest survey and strive to continue this level of service or better.”
Entourage Yearbooks works with thousands of schools across the country and is currently the fastest growing yearbook company in the nation. They have customer support centers open on both coasts with offices located in Princeton, NJ and Pasadena, CA.
“The customer service is fantastic,” said Eileen Lombardi of Franklin Elementary School. “I always felt supported by everyone I dealt with. It was a pleasure. Not sure what I expected, having never done this type of project before but it turned out wonderful all the way around.”
The Entourage Yearbooks service model includes providing schools with a team of account managers and tech support professionals who are available instantly via phone and computer to answer all types of yearbook questions.
“The customer service was just outstanding,” reported Cynthia Osborn from Winnona Park. “Almost every time I called I spoke to a real person and my problem was addressed in a friendly, confident and professional way.”
In addition to contact through phone and internet, Entourage Yearbooks provides their customers with several different types of training tools designed to make the yearbook process easier and faster.
Kathy Lamotte from Southwest Hills Homeschool summed up her experience by saying, “From the helpful e-mails and reminders, tutorials, webinar to help us get started, and all the helpful creative ideas... Entourage Yearbooks was awesome!”
To learn more about Entourage Yearbooks, visit their website at http://www.entourageyearbooks.com.