We will always strive for complete customer satisfaction in all of our contact centers throughout Romania and across the globe, and will continue to distinguish ourselves as a recognized leader in the call center industry.
New York, NY (PRWEB) July 09, 2013
CGS, a leading global provider of technology solutions and services, today announced their contact center and BPO operations in Romania took home five significant awards at ContactCenterWorld’s EMEA conference in Vienna, Austria (July 1st-5th).
ContactCenterWorld’s EMEA conference recognizes excellence within the contact center industry throughout Europe, the Middle East, and Asia, and enables attendees to network with industry professionals, participate in interactive sessions, and learn about industry best practices and how to run an effective call center.
CGS’s Orsi Torok secured second place in the “Best EMEA Call Center Manager” category, while CGS’s Romania contact center won second place in the “Best EMEA Helpdesk” category. CGS also won second place in the “Best EMEA Large Outsourced Customer Service” category, and took home third place in “Best EMEA Large Outsourcing Contact Center.” Rounding out their honors, they attained fourth place in the “Best Partnership” category.
“We are thrilled that ContactCenterWorld world has recognized the steadfast commitment to excellence all of our contact center leaders and facilities continue to exhibit,” said Tom Christenson, President of Contact Center Solutions at CGS. “We will always strive for complete customer satisfaction in all of our contact centers throughout Romania and across the globe, and will continue to distinguish ourselves as a recognized leader in the call center industry.”
With locations spanning the globe, CGS contact centers serve some of the leading high-tech and telecommunications companies in the world, and deliver an extensive range of inbound and outbound contact center solutions in more than 18 languages with the majority of their agents speaking two or three languages – some up to as many as five. CGS also features highly educated, talented, and motivated agents with 95% holding or actively pursuing a college degree.
The CGS Bucharest facility is the No. 1 contact center services organization in Romania with services encompassing customer care, technical support, enterprise help desk, telesales, and other outsourced services in multiple verticals.
For more information on CGS’s comprehensive contact center services, please visit http://www.cgsinc.com. To learn more about ContactCenterWorld’s EMEA conference, go to http://www.contactcenterworld.com/conferences/?confarea=EMEA.
For almost 30 years, CGS has enabled global enterprises, regional companies and government agencies to drive breakthrough performance through technology and services. Headquartered in New York City, CGS employs more than 5,000 professionals across North America, Latin America, Europe and Asia. With global delivery capabilities, expertise across leading platforms and deep experience in multiple industries, CGS has become the IT partner of choice for thousands of organizations worldwide. CGS delivers a wide array of proprietary and third-party business applications, technology, business services and business process outsourcing solutions, including customer care, technical support and corporate learning and training. For more information please visit http://www.cgsinc.com and follow us on Twitter at http://www.twitter.com/cgsinc as well as Facebook at https://www.facebook.com/ComputerGeneratedSolutionsInc.