Enterprises Using Marketo Can Now Automate Customer Feedback and Boost Reputation

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Virtual PBX, cloud communications pioneer, selects Bazaarify’s Business Reputation Management (BRM) platform to automatically gather customer feedback and showcase reviews.

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With Bazaarify, we’ve seen a 500% increase in customer reviews.

Bazaarify, an emerging leader in Business Reputation Management (BRM), today announced that Virtual PBX, a privately held pioneer and leader in cloud communications, is using the innovative Bazaarify platform in conjunction with Marketo to rapidly grow its customer feedback pipeline.

Enterprise business is all about rapid innovation and building complex products. Iterative development is the best practice. The difference between first-place and also-ran could be how proficiently a business gleans customer input. This is why award-winning Virtual PBX has its customer-centric approach baked into its very DNA—and the reason they turned to Bazaarify.

“With Bazaarify, we’ve seen a 500% increase in customer reviews,” said Greg Brashier, CMO of Virtual PBX. “Customer feedback is our lifeblood, yet we were wary of using disparate platforms. The fact that Bazaarify is integrated with Marketo means we can continue to use existing email communications to solicit customer feedback at every opportunity. And, as a bonus, our best reviews are highlighted on our website and Facebook fan page.”

As a premier supplier of business telephone systems, Virtual PBX found that the direct and authentic customer feedback has helped sharpen their product roadmap and refine their marketing programs in real-time. Bazaarify’s integration into the Marketo marketing automation platform makes it easy for enterprise businesses like Virtual PBX to quickly add customer feedback into their marketing campaigns.

“As an emerging leader in Business Reputation Management (BRM), Bazaarify is pleased to serve enterprise businesses looking to boost their business reputation”, said CEO Naveen Gupta. “Smart companies, like Virtual PBX, proactively tap into customer feedback to respond to ever-shifting markets. And now, they can collect thousands of data points using existing solutions like Marketo.”

Availability
To learn now about Bazaarify’s all-inclusive service, call sales at 1-800-561-3357 or sign up for a15-minute demo at http://birdeye.com.

About Bazaarify
Bazaarify is an innovative Business Review Management (BRM) platform that creates powerful yet affordable tools so businesses can proactively listen to their customers, act upon feedback, and promote their good reputation across the web, social media networks and search engines. The company is based out of Sunnyvale, CA, and led by entrepreneurs with diverse backgrounds in Internet and social media from Silicon Valley companies such as Yahoo, Google, Amazon, and Cisco.

For more information, contact William Moeller
william(at)birdeye(dot)com | 408-457-1348 | 1-800-561-3357 | http://birdeye.com

About Virtual PBX
Virtual PBX believes that all businesses, large and small, deserve the benefits of a world-class phone system that saves money and is easy to install and use. Our cloud-based phone service gives businesses a professional, fully automated call answering and routing solution that can be up and running in a matter of minutes. Visit us on the Web at http://www.virtualpbx.com.

For more information, contact Greg Brashier greg.brashier(at)virtualpbx(dot)com | 888-825-0800, x333

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William Moeller
BirdEye
408-457-1348
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