OpsDog Provides Business Process Improvement Tools for Call Center Executives and Managers

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OpsDog

DIY Business Process Improvement

OpsDog has released BPMN 2.0 compliant process model downloads for Call Center, Customer Service, Procurement, Investment Management and Information Technology --- just to name a few.

OpsDog, Inc. (http://opsdog.com/), an online provider of business process improvement knowledge, has expanded its library to include BPMN 2.0 format Call Center (sometimes called a Contact Center) business process model (or process flow) templates, in addition to its constantly growing database of Key Performance Indicators (KPIs), organization charts, process improvements, and best practices. These process models are available in PDF and Visio formats.

Recently added BPMN 2.0 compliant Visio and PDF format Call Center process model templates include: Inbound Call Processing, Customer Issue Resolution, Technical Support and Forecasting, Scheduling and Reporting. These documents can be browsed and downloaded here: http://opsdog.com/improvement/contact-centers/processmaps

On top of the new Call Center process flows, OpsDog has released BPMN 2.0 compliant process model downloads for Customer Service, Procurement, Investment Management and Information Technology --- just to name a few. Browse OpsDog’s full library of downloads here: http://opsdog.com/improvement/resources

These process models can be used for a wide variety of purposes. In addition to traditional internal process improvement, these tools are often used as a training aid for new employees and can even be used by a potential new hire seeking to gain knowledge of a particular business process before an interview.

In the coming months, OpsDog will be releasing additional KPIs and related best practices for Call Centers and several other areas including Finance, Marketing and Human Resources. These KPIs and best practices can be used in conjunction with business process models to rapidly improve operational efficiency and to set goals for group performance.

About OpsDog: OpsDog is a business knowledge management platform that enables do-it-yourself business improvement and on the job training. More than 20 years of management consulting experience (data, findings, wisdom) have been condensed, standardized and simplified for your consumption.

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Matt Malet

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since: 01/2011
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