Denver, CO (PRWEB) August 13, 2013
Thousands of TouchStar clients that are using this call center dialing technology have been handicapped by the limits to their current support programs. “When I was the CEO of TouchStar Software, we offered a simple annual support contract to assure that each client felt safe and embraced. We strove every day to meet the promises clients required and expected,” said Steve Bederman, past TouchStar CEO and current CEO of The Call Center Corporation.
Over the last year, The Call Center Corporation has perfected support for TouchStar technology. It is done simply and efficiently through a choice of two programs: CALM or STORM.
CALM is intended as a comprehensive program that allows for a wide range of daily support issues. “It is intended to set your mind at ease,” said Fred Stacey, past director of International Operations at TouchStar. He is currently the COO of The Call Center Corporation.
STORM is intended to only react to severe or crisis moments. “This program is extremely cost effective. TouchStar clients have used their dialer for many years and have developed their own levels of competency. In this case, where a call center simply needs to be assured of disaster relief, we offer this wonderful program. It is very low cost and highly effective,” said Sheri Springer, past Sales leader at TouchStar, and current EVP of Sales for The Call Center Corporation.
“I have the opportunity to speak with many of my past clients. Their greatest concern is that they often feel it necessary to change to a new system in spite of their comfort with their TouchStar dialer. If they choose to stay with TouchStar, they are often asked to sign multi-year contracts at a cost that is unmanageable,” said Steve Bederman.
The Call Center Corporation has a staff of highly skilled technicians with many years of experience in TouchStar specific care. “I know that fall is a time when many of the TouchStar clients are looking to extend their support program instead of purchasing a new dialer. We are here to help,” Sheri Springer emphasized.
Fred Stacey ended by saying, “We have a wide range of calling products available. We’ve been doing this a long time and many call centers recognize us for our depth of experience. They trust us. In fact, whether you need TouchStar support or prefer to change to a new system. We are ready, willing, and able.”
About the Call Center Corporation
the Call Center Corporation, a Bederman company, offers call center technology solutions. One of a group of subsidiaries owned by the Corporation, and created to fill the gap between call center software providers and customer needs in the call center market, the Call Center Corporation is a new kind of call center solutions provider. the Call Center Corporation recognizes customer requirements, suggests solutions from a portfolio of only highly rated products, and helps customers implement technology to improve efficiency, effectiveness and return on investment. A customer centric company and constantly aiming to improve its product line and service offerings, also presents many articles on call center profitability. the Call Center Corporation is constantly adding to its portfolio of call center products and services. Interested clients can apply to be considered at thesoftwarecorp.com/client-applications. Visit thecallcentercorp.com or call 877-499-7012 to find out more.