Boston, MA (PRWEB) September 04, 2013
Today, Zappix, the provider of a leading edge, Cloud-based, multi-channel consumer engagement mobile platform announced the availability of new mobile customer care self-service options. These new features, allow businesses to completely transform their business process utilizing mobile multi-channel capabilities.
With the new Zappix self-service capabilities businesses can offer more intuitive ways for their customers to connect with them for customer service using iPhone and Android phones and reduce call-center costs.
Now, through Zappix, business customers can provide multitude of self-service options on mobile devices to their customers:
1) Design a professional rich native mobile customer service app interaction in minutes with
easy-to-use mobile forms - e.g interactions involving registering a product or service, ordering or refilling prescriptions, reporting a product problem or reporting a service outage.
2) Browse and experience interactive audio and video clips that provide promotional offers, guidance, education, instructions, directions and more.
3) View images and PDFs.
4) Access a business-built, interactive, mobile list of FAQs that help customers find the information they need.
5) Integrate native email and native text messaging (SMS) in communicating with support representatives.
6) Find GPS coordinates via a navigation app for driving directions.
Zappix also delivers Application Programming Interfaces (APIs) to businesses that enable the creation of on-demand integrations with the back-office systems of vendor and partner product/service providers. This enables a wide range of self-service tasks to be seamlessly performed such as password resets, the retrieval of warranty status information and the accessing/updating of status information.
All of these capabilities are in addition to the already powerful Visual IVR platform of Zappix that gives consumers the navigational and automation advantages of visual menu options over the traditional audio-based, touchtone IVR.
“We are very happy to announce these additional Zappix mobile engagement platform features,” said Amol Joshi, the President and CEO of Zappix. “Current contact center technology has been around for decades, but smartphones change all of that. The Zappix platform unleashes the great potential of smartphones to deliver better, faster, more convenient and engaging customer service. Tedious app store approvals are a thing of the past as non-technical business personnel can make changes easily to alter customer interaction processes and instantly publish changes to all Android and iOS devices. And customers now have many more ways to engage with businesses instantly through a single click. Consequently tasks are simplified and streamlined across the product or service life cycle.” Adds Joshi, “By improving the Net Promoter Score™, which is a key customer service experience metric, and reducing call center costs our platform creates an immediate, tangible and long-lasting value for any Business-to-Consumer concern. Highly scalable, secure and HIPPA-compliant, Zappix is a win-win for both companies and the consumers they service.”
Advanced Cloud-based technology, lets Zappix provide companies of any size or complexity with the ability to create an entirely content-driven, multichannel, cross-OS mobile customer support smartphone experience in just days and without changing any existing IVR or contact center system. Furthermore, businesses can shorten the registration time, increase accuracy, reduce error and risk and ultimately shorten the service cycle, which leads to better customer service and faster revenue generation.
“With just a few clicks on the Zappix Management Console, businesses can instantly publish a variety of mobile-ready content to their users--content such as how-to videos, product manuals and troubleshooting guides,” said Gal Steinberg, Vice President, Marketing at Zappix. “Such capabilities demonstrate our commitment to provide business customers and consumers with a wide variety of channels for customer care at a significantly lower total cost of ownership compared to any other alternative.”
More About Zappix
The Zappix content-driven, multichannel, cross-OS mobile customer support platform enables companies to deliver a vibrant, visual customer service experience that engages clients through their smartphones.
Since 2012, the Zappix app has grown rapidly to support hundreds of companies, providing consumers a streamlined way to reach customer service through a visual IVR combined with self- service options. The continually expanding list of Zappix-supported organizations includes insurance companies, utility companies, banks, Internet and mobile service providers, retailers, airlines and government agencies. For more information about Zappix, contact Gal Steinberg, Vice President of Marketing at 781.214.8124; gal(dot)steinberg(at)zappix(dot)com.
Other ways to contact Zappix:
Visit Zappix on the web at Zappix.com.
Follow Zappix via Twitter: @izappix.
Follow Zappix via Facebook http://www.facebook.com/zappixapp.