OnSIP Announces Integration with Zendesk for Streamlined Call and Ticket Management

Business VoIP company launches OnSIP Call Assistant for Google Chrome™.

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We’re always happy to roll out features and functionality that improve our own business efficiency. That’s the best indication that we’ve created valuable software for our customers.

New York, New York (PRWEB) September 12, 2013

Hosted Business VoIP provider OnSIP recently launched OnSIP Call Assistant for Google Chrome™, now with Zendesk integration. This free Google Chrome extension saves time and increases efficiency for help desk teams by enhancing caller identification, automating ticket generation, and transforming every phone number into a link for instant click-to-call.

Headquartered in New York City, OnSIP now offers hosted business phone systems to over 20,000 businesses. Having recently won a Gold American Business Award in the Business Innovation of the Year category for the company’s partnership and integration with Panasonic North America, OnSIP is no stranger to delivering smart solutions through integrated products and services. The company has maintained a click-to-call browser extension for Google Chrome since 2010, adding to it Highrise™ CRM integration in 2011. This year, in response to popular customer request, OnSIP built an integration with Zendesk that automates the ticket generation process during inbound calls.

“The OnSIP Call Assistant is evolving into a ubiquitous work-day helper for users of cloud services,” said Larry Browne, Head of the OnSIP Customer Success Team. “Adding Zendesk integration to this extension was a given. Our own support team relies on Zendesk for ticket tracking, and we’ve built Zendesk ticket generation into the OnSIP administrative portal. We’re always happy to roll out features and functionality that improve our own business efficiency. That’s the best indication that we’ve created valuable software for our customers.”

OnSIP's Customer Success Team uses the OnSIP Call Assistant with Zendesk daily. Browne demonstrates OnSIP Call Assistant in a video that can be found here.

OnSIP Call Assistant leverages OnSIP's API to process real time call events. OnSIP's XMPP API sends call notifications down to the browser, and the client's browser then utilizes the Zendesk API to create the ticket and add the custom field information. This integration demonstrates the power of cloud-based systems with the cloud-based OnSIP Hosted PBX and the cloud-based Zendesk CSR system. For more information regarding how to add real-time communications to applications with the OnSIP API, visit http://www.onsip.com/api.

About OnSIP

Having helped over 20,000 customers, OnSIP is a leading provider of business VoIP service to small and medium-sized businesses. OnSIP customers enjoy the benefits of a business class phone system, without the traditional high cost, burden, and inflexibility. For more information, visit http://www.onsip.com.


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