ServicePower Sets Field Service Innovation Standards, Continues Technology Investment

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Through internal research and development activities and acquisitions, ServicePower offers increased mobility and solutions for the internet of things.

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ServicePower, a market leader in field management, continues to drive innovation within the field service industry through investment in a variety of expanded solutions in 2013.

Leading the industry in technology tailored for the management of employed work forces and independent contractors (the third-party network), ServicePower continues to invest heavily in the future through internal research and development, acquisitions and in-licensing of technology.

Investment in the company’s field management applications, particularly in its flagship product, ServiceScheduling, is driving the release of new features, upgrades to travel logic including traffic congestion ratings, enhancements in long and complex job functionality, the latest in database resiliency, as well as new interfaces (GUIs) to elevate user experience.

Field managers today use ServicePower’s cutting edge performance tools to adjust plans, schedule parameters, as well as manage parts and workforce practices to enable an integrated business process. These tools drive efficiencies for the customer and enhanced quality of service across a number of industries.

Further enhancing ServicePower’s position in the market, ServiceBroker, created through internal research and development, removes the previous restrictions on specific client systems and logic. It also replaces the web service based common API with a RESTful API which provides much more modern integration technology for clients. Broker enables field service organizations to better manage business metrics and achieve overall margin and cost objectives through utilization of multiple labor channels.

The new HTML5 ServiceMobility, acquired from The Stratix Corporation, now integrated with the suite of ServicePower products drives consistency in service, real-time information, parts tracking, improved time tracking, and better working order management whether in employed work forces or in the contractor/third-party network. Furthermore, ServiceMobility is device agnostic, enabling Bring Your Own Device (BYOD) strategies and cloud-based. This feature reduces infrastructure and implementation costs, while enhancing operation cycles and scalability.

Integration of S2 Suite to our ServiceOperations product enables contractors to benefit from cloud-hosted business management software while enabling our clients to gain real-time job status information. ServicePower recognizes the need to equip third-party contractors with advanced technology as they are increasingly important to traditional field service organizations.

ServicePower has worked to increasingly leverage machine-to-machine (M2M) data because of the growing trend within our clients’ industries such as security systems, electronics and appliances. We’re proactively planning for the emerging "Internet of Things" shift in field service by improving triage, quickly identifying necessary parts, tracking inventory, initiating intelligent dispatch events, and providing remote monitoring and diagnostics.

Marne Martin, CEO of ServicePower, commented, "Product innovation is key to providing our clients the technology they need to achieve cost, margin, productivity, cycle time and customer satisfaction commitments. Our mobile field management platform forms the backbone on which customers deliver on their commitments. Our team of product and development experts have the commitment and backing to innovate our products with the latest technology and provide a long term, future proof solution for field service organizations."

About ServicePower

ServicePower is the only company that can provide a complete, global field management platform that controls all elements of the service lifecycle from offering an appointment, assigning resource and dispatching work through to tracking resources, processing claims and providing business intelligence and analytical reports. With advanced intelligence-based scheduling, dispatch and open market auction software, as well as access to a global network of 86,000 repair and installation technicians, we enable companies to control and schedule work using a mixed resource pool of employees and independent contractors. ServicePower provides solutions that cross all industries. Current customers include Assurant Solutions, Mitsubishi, Farmers Insurance, and Pitney Bowes.

ServicePower is listed on the AIM market of the London Stock Exchange with the ticker SVR.L. For more information please visit http://www.servicepower.com.

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Jenniffer Breitenstein
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