Intrepid Learning Announces Key Hire in Healthcare Learning & Development, Presents at America’s Health Insurance Plans (AHIP) Institute 2013 in Las Vegas, NV

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Intrepid Learning is pleased to welcome our new healthcare learning and development expert to launch the new healthcare insurance industry offerings. These offerings will launch at AHIP's Institute 2013 and aims to improve employee proficiency and productivity and increase member and provider satisfaction.

healthcare insurance employee performance

Intrepid Learning attends AHIP's Institute 2013

We look forward to bringing our expertise to the very timely issues affecting our national health insurance industry in the coming years with Kathy’s leadership and vision.

Intrepid Learning is pleased to announce new developments in its offerings for the health insurance industry, aimed at improving employee proficiency and productivity and increasing member and provider satisfaction.

Kathy Rucinsky, a healthcare learning and development expert, has been appointed Principal Consultant for Healthcare on Intrepid Learning’s Professional Services Team. Rucinsky brings more than twenty-five years of learning and development expertise in the health insurance industry to her work at Intrepid Learning. From pioneering initiatives in corporate universities, orientation, and employee onboarding to building workforce capability to meet strategic business goals, Rucinsky has spearheaded and executed learning initiatives across Information Technology, Operations, Compliance, and other organizational business functions.

Rucinsky has received numerous awards from industry leading organizations, including ASTD, Corporate University Xchange, and IQPC. She holds certifications in Distance Education and Web Development, and earned her MS in Computer Science from Shippensburg University and BS in Mathematics Education from Indiana University of Pennsylvania.

Concurrent with Rucinsky’s appointment, Intrepid Learning has joined America’s Health Insurance Plans (AHIP) as an affiliate member. Rucinsky will be co-presenting the session “Driving Business Through Improved Employee Performance” at the AHIP Institute 2013 conference Transforming Our Health Care System: Navigating and Succeeding in the New Marketplace held in Las Vegas, Nevada from June 12-14.

AHIP Affiliate Membership provides Intrepid Learning with opportunities to collaborate with AHIP member organizations around their integrated health insurance learning solution. Intrepid Learning’s industry-leading solution includes services such as diagnostic assessments to compare organizations against industry best practices, a competency framework which defines exemplar performance for key employee roles, an employment assessment toolkit, and Intrepid AgileTM Tools which integrate learning with everyday employee work environments. Through its affiliation with AHIP, Intrepid will have the opportunity to work with AHIP staff, market its products and services to AHIP members, and exhibit at certain AHIP meetings and conventions.

“We’re thrilled to welcome Kathy to the Intrepid Learning team,” said Sam Herring, CEO. “For over fourteen years, Intrepid has been recognized as a leader in creating innovative, effective corporate learning solutions in a variety of industries including health insurance—one of our fastest growing segments. We look forward to bringing our expertise to the very timely issues affecting our national health insurance industry in the coming years with Kathy’s leadership and vision.”

“This is an exciting time to be focused on learning and development in the health insurance industry,” Rucinsky said. “The industry is facing record challenges as companies make major shifts to comply with the Affordable Care Act. Intrepid is well-positioned to offer effective solutions to the challenges affecting the industry.”

Rucinsky will lead Intrepid Learning’s ongoing work in creating innovative learning solutions for the healthcare insurance industry by focusing on improving claims processor effectiveness, call center customer satisfaction, and efficiency in creating and deploying employee role-based curricula.

About Intrepid Learning:

Founded in 1999 with worldwide headquarters in Seattle, Intrepid Learning imagines, creates and delivers world class learning solutions to inspire individual performance and drive organizational success. Intrepid fully utilizes the four branches of its business—research, consulting, technology and outsourcing—to solve business challenges and maximize performance for blue-chip companies. Intrepid Learning’s flagship technology product, Intrepid AgileTM, is an informal learning solution that enables the self-directed learner to acquire knowledge naturally, easily, and continuously.

About AHIP

America’s Health Insurance Plans (AHIP) is the national trade association representing the health insurance industry. AHIP’s members provide health and supplemental benefits to more than 200 million Americans through employer-sponsored coverage, the individual insurance market, and public programs such as Medicare and Medicaid. AHIP advocates for public policies that expand access to affordable health care coverage to all Americans through a competitive marketplace that fosters choice, quality and innovation.

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Maureen Jann
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