Energy and utility leaders, now more than ever, have an urgent need to build thriving organisational cultures with the ability to deliver customer centricity, efficiency and asset optimisation, high safety performance and superior financial performance.
London (PRWEB UK) 14 March 2013
Why culture matters to today's energy leaders is the focus of a presentation on March 20, 2013 by Senn Delaney Partner and Managing Director, EMEA, to utility leaders at the annual The Future of Utilities 2013 conference in London.
“Energy and utility leaders, now more than ever, have an urgent need to build thriving organisational cultures with the ability to deliver customer centricity, efficiency and asset optimisation, high safety performance and superior financial performance," states Mr. Seale. "This will require a cultural shift away from old legacy mindsets. Leaders who focus on leading this cultural transformation will ultimately create a brighter future for the industry as a whole.”
Mr. Seale's conference presentation will provide an overview on why culture matters to energy companies, based on Senn Delaney's decades of culture-shaping work with energy companies globally. He will address several key topics during the session:
How is your culture supporting your key strategic initiatives?
How is your culture impacting service to the customer and operational efficiency?
What are some of the world's leading energy companies doing to improve engagement and performance through the development of a high-performance culture? He will present client case studies about UK Power Networks and Piedmont Natural Gas, discussing the positive results they have experienced from shaping their cultures.
The Future of Utilities 2013 conference by Marketforce Business Media brings together over 250 senior delegates from across water, electricity and gas sectors to debate the challenges and opportunities facing the industry. This year, there is a strong focus on customer operations in utilities, with speakers and an agenda covering issues from consumer engagement to operational efficiencies in billing and customer communications.
Speakers include 10 CEOs, including National Grid Chief Executive Officer Steve Holliday and E.ON Energy UK Chief Executive Officer Tony Cocker, a Secretary of State and many other board-level executives. Learn more about the event.
About Dustin Seale
Dustin Seale is the partner and managing director, EMEA for Senn Delaney based in London. He is a recognised authority in how to achieve and sustain transformational change that improves the spirit and performance of organisations. Over the past 15 years, Mr. Seale has consulted with CEOs and their senior teams of numerous global blue-chip companies. He has led for-profit and not-for-profit organisations and has corporate experience in public relations, marketing, banking and capital fundraising. Mr. Seale is a graduate of the University of California Santa Barbara, where he studied economics and pre-law. Learn more about Dustin.
About Senn Delaney
Founded in 1978, Senn Delaney, a Heidrick & Struggles company, is widely recognised as the leading international authority and successful practitioner of culture shaping that enhances the spirit and performance of organisations. Senn Delaney's passion and singular focus on culture, combined with decades of hands-on experience, have resulted in a comprehensive and proven culture-shaping methodology that engages people and measurably impacts both the spirit and performance of organisations. More information about Senn Delaney.