The SNUG Conferences gives our attendees take-away knowledge that can be applied in their centers, creating more effective contact strategies to connect with their customers, comply with regulations, and improve the customer experience.
Atlanta, GA (PRWEB) December 18, 2013
Noble Systems Corporation, a global leader in unified contact center technology solutions, to day announced the dates of its 2014 Select Noble Users Group (SNUG) Conference series. The theme of the 2014 events is “Going Beyond the Call”, a reference to how the company’s unified platform and technology solutions enable users to make the most of every customer contact and engage with them to build a relationship.
Noble Systems hosts the SNUG Conferences in three regions, including the Americas, EMEA and APAC. The conference dates and locations are: Americas – April 16-18, 2014, WALT DISNEY WORLD SWAN AND DOLPHIN Resort in Orlando, Florida; EMEA – 4-5 June 2014, Lowry Hotel, Chapel Wharf in Manchester, UK; and APAC – 30-31 July 2014, Swissôtel Sydney in Sydney Australia.
“Customer Service and compliance are at the forefront of today’s contact center environment,” says James K. Noble, President and CEO of Noble Systems. “The SNUG conferences helps our clients discover how to optimize their use of the Noble solutions to meet these challenges. Our product-based sessions, interactive workshops, and networking events create learning and sharing opportunities for our attendees. They gain take-away knowledge that can be applied in their centers, creating more effective contact strategies to connect with their customers, comply with regulations, and improve the customer experience.”
Key areas of focus at SNUG 2014 will include updates and training on the company’s customer communications solutions, Compliance updates, user case studies and panels, best practices, and interactive workgroup sessions. The SNUG conferences combine business experts, industry leaders and product specialists in an environment that promotes knowledge sharing to help users work faster and smarter, reduce costs and optimize results. Learn more on the SNUG 2014 Conference website.
About Noble Systems
Noble Systems Corporation is a global leader in the customer communications industry, providing innovative solutions for Unified Communications, Business Process Management and Analytics. Tens of thousands of agents at 4,000+ client installations worldwide use Noble platforms to manage millions of customer contacts each day. Noble offers a unified suite of multi-channel inbound, outbound and blended contact processing, strategy planning, and resource management tools for companies of all sizes. Our premise, cloud, and innovative premise/cloud hybrid platforms include ACD, predictive dialing, blended processing, recording and monitoring, IVR, messaging, interaction analytics and workforce management. For more information, contact Lee Allum at 1.888.8NOBLE8 or visit http://www.noblesystems.com.