1Call Announces New IS Smart Paging Feature

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IS Smart Paging extends contact-based messaging and paging to phone users, allowing a caller to send a message to a physician or staff member by entering the person’s personal numeric ID.

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IS Smart Paging offers a unique capability to expand secure messaging and paging services beyond the traditional operator and Web interface to phone users who may not have access to a computer...

The 1Call Division of AMTELCO is pleased to introduce IS Smart Paging, extending contact-based messaging and paging to phone users. Using IS Smart Paging, a caller can send a message to a physician or staff member by entering the person’s personal numeric ID. IS Smart Paging locates the specified person in the contact directory, obtains their current status, announces the person’s name and status to the caller, and prompts the caller to enter a message to be relayed to the person based on their current status-driven contact preferences. The contact preferences can include sending the message via e-mail, SMS text messaging, paging (TAP, SNPP, and WCTP), faxing, and miSecureMessages, 1Call’s secure, two-way smartphone and tablet messaging app.

Physicians and staff members can update their status at any time, with a variety of methods including a phone interface, Web interface, operator or call center interface, and using their miSecureMessages app on their smartphones. Each individual can also have their own pre-set status schedule that automatically updates their status and contact preferences based on time of day and day of week.

AMTELCO Vice President, R&D, Kevin Beale said, “IS Smart Paging offers a unique capability to expand secure messaging and paging services beyond the traditional operator and Web interface to phone users who may not have access to a computer. The status-driven contact preferences allow each person to control how they can be reached, anytime day or night. This is extremely important in today’s fast-paced environment.”

About AMTELCO
As a leading provider of innovative communication applications for more than 35 years, AMTELCO has its roots in the early 1950s when its founder, William J. Curtin, invented and patented solutions for his call center. With AMTELCO systems currently in operation in all 50 of the United States, and in more than 20 foreign countries, AMTELCO customers process thousands of calls each month. AMTELCO is well known in various industries for continually developing advanced call center solutions designed to streamline communications, all backed by AMTELCO’s superior 5-star service and support.

The 1Call Division of AMTELCO is the leader in developing software solutions and applications designed for the specific needs of the healthcare and higher education call center marketplace. 1Call features a complete line of modular solutions specifically designed to streamline enterprise-wide communications, save an organization’s limited resources, and make them tremendously efficient, helping them bring wellness to their members and their bottom line. In addition to miOnCall, another recent product addition is miSecureMessages secure smartphone paging and two-way messaging.

For information on 1Call’s Smart Paging, contact 1Call at (800)225-6035, or
e-mail info(at)1call(dot)com.

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Matt Everly
Amtelco
800-356-9148
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